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Police Oracle 
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Joined: 07 December 2006
Location: United Kingdom
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 Topic: SPAM Complaints - Advice Needed
Posted: 07 December 2006 at 5:38pm |
Hi there,
Our forum has been running for about 18 months and we've just had our first spam complaint.
The problem being that the member concerned won't give anything other than their email address.
Their complaint was full of four letter words, so it looks like they just joined to troll and cause trouble.
In admin for Web Wiz Forums version 8.04, we have the ability to search and remove on usernames, but not to search and remove on email addresses. We're therefore at a loss at to how remove this person from the forum...
Please, please help us so we can return to our happy normal state of affairs.
Cheers
Edited by Police Oracle - 07 December 2006 at 5:40pm
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iSec
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Joined: 13 February 2005
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Posted: 07 December 2006 at 8:27pm |
This sounds confusing...
So someone sends you spam and your unable to track them based on whatever info they provide in their registeration? How are they spamming you?
As an admin you have the option to make registeration inactive by default. Make it so that it won't be active until you get an activation email which will contain the member's IP address as well as their email address... you will get an email saying this user has registered here is their ip, email address, and the link to activate their account.
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dpyers
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Posted: 08 December 2006 at 2:11am |
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What DB and version are you running?
I've got a utility program for access and another for mssql for some versions that allows you to search/edit the db for some wwf versions.
I wouldn't use it to delete records though, but you'd be able to search on email address.
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Lead me not into temptation... I know the short cut, follow me.
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Police Oracle
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Posted: 08 December 2006 at 10:57am |
Hi Info Tech,
No the member concerned is saying the forum is spamming them. They must be receiving auto notifications on new posts in threads they've previously expressed an 'interest' in etc.
On some of our other sites we have a different 'make' of forum software running the forum. This has the ability in admin to search on members username or registered email address details.
We can't find any option in WebWizForums admin to do a similar search on registered member email address, so I'm at a loss as to how to find this member's username in admin and remove them - as previously mentioned, they won't give us their member ID.
Hi dpyers,
That sounds like a plan - I just deal with the running of the forum, the programming etc is managed by someone else, perhaps I'll get them to search the databases you mention above and see if they can find this person's username that way.
Cheers
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Police Oracle
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Posted: 08 December 2006 at 1:49pm |
Hi dypers,
Your suggestion worked a treat.
Shame there's not the ability to search on registered email addresses in the admin, but we've now found the forum troll and got rid of him by checking the databases and doing a search as advised.
Cheers for your help.
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MortiOli
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Posted: 09 December 2006 at 10:08am |
That's something I would use.
I've posted a MOD request;
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jckruger
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Posted: 15 December 2006 at 4:23am |
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As an administrator couldn't you just unsubscribe them to all topics and see if that helps?
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WebWiz-Bruce
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Joined: 03 September 2001
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Posted: 15 December 2006 at 9:02am |
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Also any email sent by the forum contains the username of the person who sent it or the person who made the post. All you need to do is ask the member complaining of spam to forward the email to yourself, you will then have the name of the member who sent the PM, Email, or Post in the forum system.
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