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cmeurer 
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Joined: 23 February 2006
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 Topic: error registering
Posted: 23 September 2006 at 3:53am |
I get this error when trying to register via the normal user interface. Also had users complain if an unknown error. Also my registrations are down 50%. Could there be some registration system problem? Thanks, cm
| Error |
Only members with sufficient permission can access this page.
A security error has occurred with authentication.
Please ensure that all cookies are enabled on your web browser, you are not using a saved or cached copy of the page, and your Firewall/Proxy settings are not hiding or masking your IP address. |
I have confirmed that another external user has seen the same error.
>> Also, how do you change to No Cookies for sessions, and would this help?
Edited by cmeurer - 23 September 2006 at 4:21am
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WebWiz-Bruce
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Posted: 23 September 2006 at 9:28am |
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If this problem is occurring to a number of users it sounds like your server has an issue with holding session data in it's memory.
This can happen if you are using load balanced web servers, server farm, or the application pool is recycling due to problems with the server.
You should look into getting these issues fixed on the server, if you can't get them fixed then edit the file 'functions/functions_session_data.asp' in notepad, and follow the instructions in that file to have the database store the session data for the user, but this will run slower than using the web servers memory.
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cmeurer
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Posted: 23 September 2006 at 3:49pm |
Thank you, I am at GoDaddy and went ahead and switched to the DB.
How do I explain to them the issue and what to fix. The error is to esoteric for them to fix....
I would like to switch back but have lost too many users to do that now. As my board grows, I am sure the speed will become an issue, and I will need to switch.
best, c
Edited by cmeurer - 23 September 2006 at 3:49pm
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WebWiz-Bruce
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Posted: 23 September 2006 at 6:51pm |
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GoDaddy suck, your best bet is find a decent web host.
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cmeurer
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Posted: 23 September 2006 at 11:36pm |
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Hi BoRg - I will consider that. I have had this problem as well as a number of corrupt cookie problems. Is there any way I can ensure I do not have widespread access issues? Is there any way to automatically purge and reset my users cookies? I want to make sure people are not given up on my board. Also, technically what happens when the array becomes corrupt? Do I need to tell GoDaddy to restart my server? Thanks again for a great board...
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WebWiz-Bruce
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Posted: 24 September 2006 at 11:07am |
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Users cookies don't need to be reset or purged, in your case it wasn't a client side cookie issue, but a server side session issue.
Hopefully your Access database will not become corrupted, but if it ever does you need to download the Access database, open in MS Access, and select 'compact and repair database' from the Tools menu, then reupload the database.
It is advisable to do this anyway on a regular bases otherwise your database will get overly large as Access never actual deletes data unless you run the compact and repair tool.
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