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Web Sites Down/Showing Holding Page
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mpdotnet View Drop Down
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Joined: 31 July 2009
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Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote mpdotnet Quote  Post ReplyReply Direct Link To This Post Topic: Web Sites Down/Showing Holding Page
    Posted: 27 March 2010 at 5:14pm

I am getting a holding page when I look at a number of my web sites, e.g. www.thruthecatflap.com. My customer reported this to me this morning.

Ftp says account is temporarily suspended. Web mail does not recognize password.

Anyone else having this problem?
 
Marcus
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WebWiz-Bruce View Drop Down
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Joined: 03 September 2001
Location: Bournemouth
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Points: 9844 		Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 27 March 2010 at 6:29pm
The account has been suspended by the system because the service lapsed on the 19th March.

The account has been re-enabled, but if a payment is not made then the system will automatically suspend the account again tomorrow morning.

You may want to check that your email address is correct as email reminders would have been sent out regarding the renewal of the account. You can also setup automated payments to avoid having to login to make service renewal payments.
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mpdotnet View Drop Down
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Joined: 31 July 2009
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Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote mpdotnet Quote  Post ReplyReply Direct Link To This Post Posted: 27 March 2010 at 6:32pm

Web sites now working. Ftp login ok. Mail login ok.

Marcus
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mpdotnet View Drop Down
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Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote mpdotnet Quote  Post ReplyReply Direct Link To This Post Posted: 27 March 2010 at 6:47pm

Thank you Bruce. This is entirely my fault. I had not set up the automatic renewal for the account. I have paid the fee and will make sure it goes through next time.

Please accept my apologies.
 
Marcus
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123Simples View Drop Down
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Joined: 08 July 2007
Location: United Kingdom
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Points: 1192 		Post Options Post Options   Thanks (0) Thanks(0)   Quote 123Simples Quote  Post ReplyReply Direct Link To This Post Posted: 27 March 2010 at 8:05pm
The site is up and running Marcus and it is easy to overlook a renewal. Glad it is all sorted for you
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