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ewhelp View Drop Down
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    Posted: 10 August 2013 at 9:07am
Hi,
I am seeing increasing members being informed that there account has been suspended when in fact this is not the case.
The problem seems to be with mobile devices. (IPad)
Anyone else have this problem?
Is there a solution?
I am running 10.14 with MSSQL.
 
Thanks
JIM
 
 
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WebWiz-Bruce View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 12 August 2013 at 1:02pm
Have never heard of such an issue. You could have a corrupted file or a modification that you have done which is causing the issue.

Try upgrading to the latest 10.16 version which no modifications and see if that fixes the issue.

Your members could also be confusing another unrelated error message such as the one you get when your forum session has timed out and are giving you incorrect feedback when it is another area that needs to be looked at.
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ewhelp View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ewhelp Quote  Post ReplyReply Direct Link To This Post Posted: 12 August 2013 at 1:32pm
Thank you Bruce I will do the 10.16 install and see if it clears the issue
JIM
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