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snowman 
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Joined: 28 September 2011
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 Topic: Guess I need to upgrade? need some guiding...
Posted: 28 September 2011 at 11:18am |
Hello. My problem is "server error in forum application". Often. I dont manage the website which webwiz-forum are installed (but I have access to a filestructure there). So I guess I need to upgrade?
Can you please guide me how to/what to do? Tried searhing the forum.....didnt find any exact hits..
PS, I am only an XC-skier, dont know much about programming  So please be gentle...
This is the message;
Server Error in Forum Application
An error has occured while connecting to the database.
Please contact the forum administrator.
Support Error Code:- err_mySQL_db_connection
File Name:- common.asp
Error details:-
Provider
Catastrophic failure
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snowman
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Posted: 28 September 2011 at 11:45am |
I have access to a ftp-root on my website. Some foldernames: vti inf.html, vti log, aspnet client, db, default.asp, forun, images, postinfo.html, upload.........
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WebWiz-Bruce
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Web Wiz Developer
Joined: 03 September 2001
Location: Bournemouth
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Posted: 28 September 2011 at 1:07pm |
I have moved your posts to the Web Wiz Forums support forum.
The error that you have:-
Provider Catastrophic failure
Is a database error and means there is an issue connecting to your mySQL Database that you are using for your forum. It could be that the database has become corrupted or an issue with the database server.
You should contact your website about this issue for them to investigate the issue with the database or database server.
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snowman
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Posted: 29 September 2011 at 8:37am |
Thanks for your answer. I posted it at website-support. Here is the answer. (translated from Danish)
- This is not correct - database is ok, its the forum that crashes the database-driver.
So, what do I do now?
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WebWiz-Bruce
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Web Wiz Developer
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Posted: 29 September 2011 at 9:37am |
Unfortunately you are in a bit of a predicament as we know 100% that the fault is not with Web Wiz Forums but an issue with your web hosts servers.
If your web host can not address the error then you would need to look for a new host.
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snowman
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Posted: 11 October 2011 at 8:44am |
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Hi again. Would you please offer me a soulution including complete moving of our excisting forum with posts and members? Do we get a new URL?
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WebWiz-Bruce
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Posted: 11 October 2011 at 9:51am |
If you contact Sales & Accounts with the URL of your present forum and any relevant information that may help can discuss with you the best solution and migration plan for your forum.
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snowman
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Posted: 20 October 2011 at 9:07am |
I have made two inquiries now, via the webform. The first last week and the second yesterday. No answers from your colleges at sales & accounts....Could you please check if they have received anything?
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