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Issue Log / Trouble Ticket System

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Jhinuk View Drop Down
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    Posted: 17 February 2003 at 10:11pm
Hello,

I am looking for a web-based Issue Log/Manager (a.k.a. Bug Tracker or Support Ticket System) for a medium sized company, which has Operations and Development personnel in different parts of the world.

This could be as simple as what many ISPs use for collecting and managing client "trouble tickets". So, would any of you have recommendations for me? HTML and ASP based solutions would be preferred.

Thanks,

~ Jhinuk ~

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KCWebMonkey View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote KCWebMonkey Quote  Post ReplyReply Direct Link To This Post Posted: 18 February 2003 at 1:17pm
how about WWG?
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Jhinuk View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Jhinuk Quote  Post ReplyReply Direct Link To This Post Posted: 18 February 2003 at 1:49pm
The WWG Forum is wonderful; and great for threaded conversations. But, it does not allow for a ticket system.

We need reports on how many tickets were opened and closed in a particular period of time, reports by individuals, projects, etc.

The Ticket or Helpdesk system is a different application. See http://www.liberum.org/ or http://www.perldesk.org/ for examples.

Regards,

~ JC ~
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