You would use 'ftp.websitelive.net' to connect to the FTP service to transfer files from your computer to your website. This would not be used to connect to a database.
If you are using a mySQL database the hostname would be in the format of 'mysql2.websitelive.net'. The page below has details on connecting to mySQL databases;
https://www.webwiz.net/kb/web-hosting/connecting-to-mysql.htmIf you click on the name of your mySQL database in the hosting control panel it will show you the host name for the database server your mySQL database is hosted on.
If you can not find your mySQL database host name create a support ticket in your client area account and we can look it up for you.
Edited by WebWiz-Bruce - 07 September 2017 at 2:04pm