Here’s the response from Lunarpages – our current host - to my questions posed.
I need to be DEAD CERTAIN that IF we make a move, we’re not jumping from the frying pan into the fire if you know what I mean (that’s probably a U.S. saying, I suppose) Not trying to be nasty, but I need to make sure IF we move, we don’t kill a second host! I’m gun-shy now, killing a server after 3 days, barely even starting, no advertising or anything, we can’t move and then have more problems. No offense intended………
As for the memory usage issue we do not monitor application level events on the shared servers. In other words we do not monitor which script is using the memory, just the application pool total memory consumption.
I have checked your applications and it appears that you also have the gtchat and bbclone installed on your site as well as the forum you mentioned. As for the number of site visitors you are getting you may want to reveiw the statistics for the domain as it appears you have had more then a thousand visitors in just the past three days.
I can't speak to the number of members you have but your bandwidth usage is showing as 250MB of traffic in the same three days. So it appears this is more then jsut a "simple" and "small" forum. I would suggest doulbe checking your files and removing the gtchat as it is a known resource abuser.
We will continue to monitor your site and your memory usage, if the memory load does not drop and remain at or below acceptible levels for shared hosting then you will need to upgrade to a dedicated server. Acceptable levels of memory usage for shared hosting are 64MB of memory usage or less.
You can view more information about our dedicated servers at the following
1000 visitors in 3 days is nothing, this site and many that we host have that amount in an hour!
By my calculations 250MB in 3 days is 25Gig per month, which our Elite and Developers Plan would handle with ease. As we also use such powerful sparsely populated servers, we are one of the only Windows web hosts to offer GZip and Deflate compression, this compresses your web pages on the fly cutting your bandwidth consumption be 50% to 70% as well as making your pages download quicker to your visitors browsers.
However, there could be an issue with your chat rooms. It will be these which would be consuming the servers resources and we do have a policy that doesn't allow such applications to be installed on the servers.
The forum itself should be fine and 1,000 visitors in 3 days is very low.
We also host forums and sites for some very large global companies and organisations. If you would like to know more or be shown some examples please email the site directly.
Web Wiz is a Microsoft Hosting Partner, a licensed Microsoft Hosting Provider, a member of Microsoft ASP.NET Advantage Program, and registered in the Microsoft Partner Program, so we are very much kept up-to-date with all the latest offerings from Microsoft keeping all our servers constantly updated and secure.
Please just keep in mind that those figures are only our first 3 days, so if that runs up to 25 gig/month, and we're just getting started, we'll probably blow that away pretty easily........ we aren't even 100 members, and when the other went down, it had 2600 members. These folks are active as heck. I could see us hitting a couple hundred gig. The other forum changed hosts a couple times before it died, and there's another similar that's in the process of changing because it's killing their server.
We are about 1 1/2 weeks into a 30 day "money-back guarantee" period, so we'll be watching really close, and gathering all the info we can.
I'll be emailing for more info, too!
Thanks. I think all of us have sweating palms now, very nervous....
Well, for the last several days, the one and ONLY thing running on our host is WWF 8.06. I uninstalled everything else last week, and a few days ago, changed so that sessions are store in the database. We are still pegging the server and the application pool resets every 1 minute. There's nothing else running, and any mods have been small - colors in the style sheet, a paypal button, etc. I even removed the RSS from the home page (our intro or index page ahead of the forums) so there's NOTHING but the forums running, nothing at all. With sessions going to the SQL database, I still get logged out every few minutes, and a couple of times today, logged out at every screen change or refresh!
A. With these forums being the ONLY thing on the host, why are we still pegging the application pool memory and causing it to reset or recycle every 1 minute.
B. With the sessions now in the SQL database, why do I keep getting kicked off and have to constantly log back in? (on multiple computers, with different browsers, so it's not a single computer or browser issue - I use Firefox 2.x on one computer, IE7 on another and Vista with IE7 on yet another. Same results!)
If there was such an issue don't you think lots of hosts would be kicking people off for using Web Wiz Forums? and you only have a couple 100 posts.
You are using a cheap web host who is promising the earth for very little money which is not a sustainable business plan. There is no way they can offer you 400Gig of bandwidth per month for the price you are paying, so they introduce other underhand ways of placing very restrictive limits on you.
Your host is placing your site in it's own application pool, on average database drivers, database connection pool, and other objects such as email components, which are loaded into memory take up around 50Mb of memory in the application pool, each visitor to your sites adds a further 10KB to the application pools memory (more if you are running an ASP or ASP.NET application). This then means with 64MB of memory allocated to your site you are able to have around 100 visitors a day.
This way your host can offer you 400Gig a month of bandwidth and unlimited server space as they know with these other restrictions you won't even get near any of these limits.
Your best bet is look for a web host that gives more realistic limits for the money you are paying, and remember 'you get what you pay for'.
Sorry I forgot question B, yes if the application pool for your site is continually recycling then you won't be able to run the software and you will get the issues you are experiencing.
>>Your best bet is look for a web host that gives more realistic limits
for the money you are paying, and remember 'you get what you pay for'.<<
Such as yourself
Trust me, we are just THIS CLOSE to taking you up on your hosting services.......
Partly because you deal with blokes like me who hound you with questions and don't get all POed by it.
And partly because - who else knows ASP forums so intimately..........
Our success is growing daily, as is our membership, etc.
142 members, over 1,000 posts, in just over a week of being up.
We expect to kill those numbers by winter.
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