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Email stopped working.

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Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz Forums
Forum Description: Support forum for Web Wiz Forums application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=10806
Printed Date: 08 April 2026 at 2:46pm
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com

Topic: Email stopped working.

Posted By: danicus007
Subject: Email stopped working.
Date Posted: 09 June 2004 at 11:30pm

Hey everyone. I can't seem to get my email funtion working. I'm using jmail and it works fine on a custom ASP email form separate of the forums.

I got it to work one time with the forums but after a reboot of the pc it doesn't work anymore. I've tried reinstalling jmail a ton of times but the email function never works. Is there something simple I'm missing.

I'm using WinXP pro to host the forum and I'm using forums version 7.7. I'm using my ISP as an outgoing mailserver name. mail.bellsouth.net which works fine for my standard email form on my website.

Replies:

Posted By: WebWiz-Bruce
Date Posted: 10 June 2004 at 4:18am

You haven't posted what the error is so it is hard to tell what the problem is.

Make sure you have friendly HTTP errors turned off in IE so you get an accurate error message, then check out the JMail web site as to what the error message means.

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Posted By: danicus007
Date Posted: 10 June 2004 at 10:10am

There is no error. The forum acts normal and proceeds and says that an email is being sent, but the email never arrives.

If I have email verification for new user setup the email doesn't come but the page does not error out or anything. It gives the normal message that your account has been created and to check your email to activate your account. etc.

Posted By: michael
Date Posted: 10 June 2004 at 2:40pm

Then it is most likely a problem with your smtp server. For example by default the Windows XP SMTP server may not allow foriegn domains, so if the sender is mailto:user@yourdomain.com - user@yourdomain.com it is not recognized as the mail server only allows mailto:*@localhost - *@localhost another problem maybe a firewall, that the port is not open. Check your smtp send direcory under inetpub, your emails are probably all still in there not having been sent.

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Posted By: danicus007
Date Posted: 10 June 2004 at 6:44pm

Well like I said, I have a custom email form on my site that uses jmail to send and it works fine. My firewall is open for the smtp port but I don't see anywhere in my IIS settings where I even told it that my outgoing server is my local ISP. That is only specified in the forum admin menu.

I'm looking in my email directory under inetpub and I don't have an smtp send directory. All I have is Mailroot with the following folders inside; Badmail, Drop, Mailbox, Pickup, Queue, Route, SortTemp. All of these folders are empty as well.

Is there a good tutorial that could help me out with this? I don't want to setup a mail server or anything on my box, I just want my forum to send emails like my ASP contact me page on my site.

Posted By: WebWiz-Bruce
Date Posted: 11 June 2004 at 1:25pm

If the forum isn't showing an error message then this suggests the email is being sent and the problem is with the SMTP server you are using.

Check with the people who supply your SMTP server as to any security settings they use.

Many companies who supply SMTP servers will not relay on emails unless the 'to' or the 'from' email address is from a local domain they supply.

The JMail form on your site may work as it is sending to a local email address they have given or a domain they have given, whereas the forum maybe trying to send 'to' or 'from' an email address that they have blocked so the email is failing to arrive.

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Posted By: thekiwi
Date Posted: 11 June 2004 at 1:48pm

try using the IP address of "mail.isp.com:25" instead for 
your SMTP server
... where the name is the ISP you use

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Cheers
TheKiwi
http://www.infobahn.co.nz - Internet Infobahn - website design and hosting

Posted By: thekiwi
Date Posted: 11 June 2004 at 1:58pm

danicus007 wrote:

make sure your smarthost allows you to relay unconditionally (some require authentication)
make sure your smarthost and FQDN (Fully Qualified Domain Name) are configured correctly
make sure your server can resolve the ip of your smarthost name - try using the IP of your smarthost to see if this is the issue. Do a nslookup at your server of the smarthost.
make sure you are sending from / to a valid address / domain
since you are hehind a firewall, try opening port 53 as well
you might also check any 3rd party software

There wont be anything in those folders as your aren't using IIS SMTP Virtual Server

Is there a good tutorial that could help me out with this? I don't want to setup a mail server or anything on my box, I just want my forum to send emails like my ASP contact me page on my site.

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Cheers
TheKiwi
http://www.infobahn.co.nz - Internet Infobahn - website design and hosting