first, i banned the company name, so if there were a mistake it won't be a problem for them.


I woke up on an email i though it was a spam saying:

Dear customer, Thanks for coming ********* Customer Care! Please be kindly informed that your account was suspented for the “charge back”. Therefore, if you want to unsuspend the account, the charge back funds should first be returned. And other $20 processing fee will be chareged as compensation for each charge back. Please check, we are waiting for your reply!

I am a customer with then for more then 2 years, and registered more than 170 domains, I thought there was a mistake, but I found my account SUSPENED...
so, i mailed them asking for more, they replied.

Dear customer, Thanks for contacting ******** Customer Care! Please be kindly informed that after checking, four times of "charge back are found in your account (Feb 2nd,2004 $25.00; July 31th,2004 $80; Jua 5th,2004 $25.00; Apr 29th,2004 $25.00.) Therefore, you should pay the processing fee $80 for the domains ($20 for each) by "banking transfer". Only after receiving the funds, the account could be unsuspended here. Hope you could understand.

I contacted them, first to ask about this wierd : July 31th,2004 $80
I think we aren't yet 31 July 2004
he apologized saying it is July 31th,2002 and not 2004
the date I opened the account with them I think.
The 80 i paid 2 years ago, they are asking me to pay again + $20 fees.
+ 3 other payment each for $25

NOW NOW NOW, and what is important...
I have all the credit reports of my payment to them,
I have all the credit cards used in the processes (unless they are expired and renewed)...

What shall I do..
My account is suspended,,, they ask for >$250 to unsuspend it.


what are the destiny of my domains if I refused to pay???

If you are listed on the whois, you can transfer the domains somewhere else. You'd still need to get access to the site however to transfer data bases, etc.

Usually a chargeback is incurred if someone contests a credit card charge. Yhe money is refunded to the card holder and debited from the billing organization. Sound like they're saying you got the money back from them and they want it plus some fees.

same as bill gates

they sound like some f******* up registrars..use some reputed ones in future as well transfer ur domain..i recommend NTT verio or whois.net

gupta_ji wrote: I think if your claims are right, then you can report the matter to the registrar of domain about this giving all the details. who may take a suitable action against him. I think this is possible, though I have not tried yet.

They are the ICANN registrar of the domain.

dpyers wrote: If you are listed on the whois, you can transfer the domains somewhere else. You'd still need to get access to the site however to transfer data bases, etc.

They have the ability to stop any domain from moving away from them, they even can change the Whois of any domain as easy as i am typing now... I don't intend to go away, I will solve it WISELY

It's a little late now, but in the future, never use your web host as your registrar. To many horror stories out there about domains being held for ransom. If you are listed as the admin, tech, or billing contact, you can transfer the domain. If they're listed as all three - it's their domain, not yours.

With 170 domains, are you set up as a reseller? If you're looking to move to another host as a reseller, MatrixReseller/Vortech and CrystalTech are two excellent ones. Been using Vortech and have been extremely pleased. Best host I've found in 10 years as a reseller. Haven't used CrystalTech but several people I respect swear by them.

dpyers wrote: With 170 domains, are you set up as a reseller? If you're looking to move to another host as a reseller, MatrixReseller/Vortech and CrystalTech are two excellent ones. Been using Vortech and have been extremely pleased. Best host I've found in 10 years as a reseller. Haven't used CrystalTech but several people I respect swear by them.

I'm a reseller, but they have the ability to control all the domains under my control panel.

I'm the registrar and administartor and billing info in my email, i meant they are the domain registrar... but they have control over the domains.

Sounds like you're hosed.

I always use 3rd party registrars like godaddy or registerfly. Point the domains to whatever nameservers I want.

Your host sounds like the people who wrote the game with the line in it "All your bases are belong us". If I were you, I'd try to get the cc thing straightend out to regain access to the domains and data and then run away from them.

http://www.internic.com/alpha.html - http://www.internic.com/alpha.html

2 years ago, there were only 12 companies in this list i think... now.. they are many. when a company wants to put the ICANN logo on its website, from where does it bring it? where is the MASTER domain registry Database? where the WHOIS info are stored, that all the DNS servers updates from it? (Don't tell me it is distributed at many places, cuz sure it is centralized someplace).

dpyers wrote: If I were you, I'd try to get the cc thing straightend out to regain access to the domains and data and then run away from them.

that's the only WISE solution.. I can't risk... btw.. this company is ranked from the top 10 registrar in the world, it registered more than 700,000 domains till now.

zMaestro wrote: that's the only WISE solution.. I can't risk... btw.. this company is ranked from the top 10 registrar in the world, it registered more than 700,000 domains till now.

You still need to use a registrar that allows you to control the contact info. Personally, I prefer Registerfly.com as they have some very good bulk-domain handling stuff. They cost about $/year/domain more than godaddy, but send out expiration notice emails to everyone in contact info starting about 6-8 weeks before the expiration and getting more frequent as the expiration date approaches.

BTW... My assumption during this thread was that your domain registrar and your host were the same. Upon re-reading the thread however, it looks like that may not be the case.

dpyers wrote: You still need to use a registrar that allows you to control the contact info. Personally, I prefer Registerfly.com as they have some very good bulk-domain handling stuff. They cost about $/year/domain more than godaddy

I can control the contact info. FULLY control it, and they ALSO DO control ME and IT too, so they can change everything as I can do, but when they syspend my account, onlt they can change it