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Some email notifications not working

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Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz Forums
Forum Description: Support forum for Web Wiz Forums application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=12006
Printed Date: 09 April 2026 at 5:04am
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com

Topic: Some email notifications not working

Posted By: jpullam2
Subject: Some email notifications not working
Date Posted: 01 October 2004 at 8:39am

I am running 7.9 on my own server and for the most part things are good (just upgraded from 7.7a). I have a closed group of about 10 people and at the moment want everyone in the group to receive email notifications of all new posts and replies. For some unknown reason some of us are getting them, but I have 2 users who aren't.

All users are subscribed to all forums, and all users are marked as "notify me of replies to posts". But for the 2 users, when a new topic is created, it does not automatically show up in their subscribed topics list and as a result no email is sent.

Is there something I'm missing here? Any further documentation I can get?

Replies:

Posted By: WebWiz-Bruce
Date Posted: 01 October 2004 at 10:02am

New topics won't automatcally be added for any users, unless you have modded the code.

If a user wants to be notified of all news posts they have to subscribe to notification for that entire forum.

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Posted By: jpullam2
Date Posted: 01 October 2004 at 10:11am

As I said in my first post "all users are subscribed to all forums". When I log on as one of these users, I can see that they are subscribed to the forums (looking at Email notification subscriptions), yet when a new topic is posted in one of them, the topic does NOT show up in the list of subscribed topics, and the email is NOT sent.

Conversely for other users (like me), the new topic is added and the email notification is sent. I can see no difference between the two types of users and have been investigating this problem extensively.

Posted By: WebWiz-Bruce
Date Posted: 01 October 2004 at 12:18pm

I believe you must be using some kind of mod as I have not written any code that would automatically add a new topic to your list of subscribed topics.

Also I have written code that will subscribe users to email notification of all posts in individual forums, but I have not written any code that would subscribe a user to all forums.

So the code must have been modded, it maybe better to address this problem to the person who modded the code to add these extra features to my software.

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Posted By: jpullam2
Date Posted: 01 October 2004 at 1:05pm

Sorry but I'm trying to explain this as precisely as I can. I guarantee there are no mods. Its 100% what you have on your website. Let me try again..

I have 2 users who have manually subscribed to receive email notifications from a forum (not from a mod, but from the page that you provide that is entitled "Email Notification Subscriptions"). Yet when a user posts a new topic in this forum, they do not receive notification of it (and it does not show up in the "topics you have subscribed to" list). Conversely, I have other users (myself included) where it does show up and email is sent.

I can't see any difference between the setup of these 2 users and all the others, yet the result is different. I can only assume that either I missed something or that there might be a bug somewhere (more likely the former).

Posted By: WebWiz-Bruce
Date Posted: 01 October 2004 at 1:29pm

I can't see why email notifications are not sent unless it has something to do with your SMTP server only relaying on certain emails.

Also, when subscribed to the forum when new topics are created they will NOT automatically be added to the list of topics you are subscribed as there is no point as you are subscribed to all posts from that forum.

This is where I am probally getting confused thinking you are using a mod as unless the code is now writting itself I have not written any code that will auto subscribe users to specific topics.

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Posted By: ndamico
Date Posted: 01 October 2004 at 1:36pm

jpullam2 - do you have access to the badmail folder on the webserver? if so, you might see if the messages are in there indicating a mail server problem.Q

Posted By: jpullam2
Date Posted: 01 October 2004 at 5:04pm

What you say makes sense, but does not appear to be what is actually happenning on my system. I posted a new test topic in one of the forums we are all subscribed to, and the topic was automatically added to my userid's list of subscribed topics (honest!!! and I don't have any mod). I therefore assumed that you handled it that way inside the code. I could send you a screen shot of the email notifications page if it were of any interest.

I understand that an ISP might be rejecting the mail notifications and I will do some further testing this weekend and override the email addresses to try to isolate that aspect of it.

To ndamico: I do not know of any way to get the badmail folder as my WWF setup is pointing directly to my ISP's smtp server.

Posted By: jpullam2
Date Posted: 04 October 2004 at 9:29pm

I've done a bunch of experimenting and I now agree with what you told me (sorry about that). I don't know why I thought that the new postings were showing up in the subscribed topics list ... perhaps that occurred while we were trying to force the system to send emails. (My apologies for incorrect information.)

It appears that the lost email problem is happening because the subscriber's system was rejecting it. I updated the reply email address in the forum email configuration setup to be my own, and I started getting bounces that I had previously missed. Now I have something I can use to solve the problem. Thanx.