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Problem activating memberships

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Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz Forums
Forum Description: Support forum for Web Wiz Forums application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=12095
Printed Date: 09 April 2026 at 5:04am
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com

Topic: Problem activating memberships

Posted By: stevehal
Subject: Problem activating memberships
Date Posted: 09 October 2004 at 9:20am

Hi,

In about 1 in 10, members can't activate their memberships. I am at a loss about what to do. They get the error message saying there was a problem activating their membership and to contact the administrator. Which they then do, and I manually activate them.

What I discovered was the following...

The link comes through the email with the username+code, such as...

.../activate.asp?ID=JimP7B5C57ZD12

You click it and it gives the error.

Then, I downloaded the database, and check the tblAuthor for User_code and in this case it would show up different...

JimPF3838CF18E - In the Users_code field.

So you can see how they are different:

JimP7B5C57ZD12 - how it was sent in the activation email
JimPF3838CF18E - what it should be (as in the database)

The server is standard Windows 2000 Server with IIS5, using CDONTS as the mailer.

This one has me stumped!

Thanks, and thanks for a great forum also,

Steve

Replies:

Posted By: WebWiz-Bruce
Date Posted: 09 October 2004 at 9:28am

After registering if the user logs out then logs back in again before activating their account their usercode is changed when logging in making it that the activation email will fail.

I am working on a fix for the next version.

For the moment if you inform users to activate their account before logging in, or use the 'resend activation email' link this will prevent these problems from occuring.

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