A lesson learnt
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URL: https://forums.webwiz.net/forum_posts.asp?TID=15570
Printed Date: 31 March 2026 at 4:18pm
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Topic: A lesson learnt
Posted By: Gullanian
Subject: A lesson learnt
Date Posted: 23 June 2005 at 8:06pm
| Customer support isn't the greatest business to be involved with... |
Replies:
Posted By: xeerex
Date Posted: 23 June 2005 at 10:20pm
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To quote Rodney Daingerfield: "No respect...No respect!" Seriously, I had one client the other night (home user) that insisted I was not charging her (60 yr lady) enough for updating her new pc, installing a/v, transferring data from her old Win95 pc, giving her basic security tips, and some software lessons. Yep, she insisted on paying me more! If I could only find more clients like that.....  ------------- http://webspacegeeks.com - Need Hosting, Domains, Dedicated Servers? http://www.smartergeek.com - web design | pc support | training | podcasts | video production |
Posted By: Gullanian
Date Posted: 24 June 2005 at 12:33am
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Hah, better than having someone phone you up and non stop swearing at
you swearing to hunt you down, and putting this forward in the rudest
way possible. I was accused of being a thief, because my site was down for 30 minutes. Doesn't really make sense, I guess some people at the end of the day are just assholes. |
Posted By: michael
Date Posted: 24 June 2005 at 8:37pm
|
There are plenty of that. Customer Service skills can't be found easily. I just had a weird experience where I ordered a lens at a brooklyn store. They sent an email to call them to expedite shipping (?) when I called, they tried to upsell me to a us warranty modell saying the grey market I bought won't fit my camera (yeah right). I ended up talking to a CSR, when I said "Don't transfer me again for the 100'th time, I want to talk to you" He said "Don't you tell me what to do, I don't need anyone telling me how to do my job". After some more unpleasentries, he said "How about we just cancel your order" and hung up. What an ass.
But like I said those self-made csr just don't have skill and loose customers in the long run. ------------- http://baumannphoto.com" rel="nofollow - Blog | http://mpgtracker.com" rel="nofollow - MPG Tracker |
Posted By: Gullanian
Date Posted: 24 June 2005 at 10:32pm
| I've decided now if I get any more bad calls I'm just going to hang up. It's not worth it for a quarrel over a few pounds, if I loose their business, fine, I don't care I'd rather not being helping anyone that's like that. |
Posted By: Bluefrog
Date Posted: 25 June 2005 at 1:11am
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I've had death threats from some wacko in Saudi Arabia. He went on
about killing my family, insults, and generally incoherent garbage. He was just a nutbar that had gone off the deep end a long time ago. I ignored him. ------------- http://renegademinds.com/" rel="nofollow - Renegade Minds - Guitar Software http://renegademinds.com/Default.aspx?tabid=65" rel="nofollow - Slow Down Music |
Posted By: Gullanian
Date Posted: 25 June 2005 at 11:23am
| I think companies credit customers too much. In life you shouldn't have to listen to someone launching into a barrage of bad language, you shouldn't have to tolerate threats, I think everyone has every right to hang up on anyone doing those of the above, you are perfectly within your right to do so, granted it doesn't help the situation, but until those people calm down, I won't speak to them, end of. |
Posted By: the boss
Date Posted: 26 June 2005 at 4:53am
i assure u that wasnt me  ..i have a lot of respect for you and ur soju flower mind farts.. ------------- http://www.web2messenger.com/theboss"> 
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Bluefrog wrote:Posted By: onthink
Date Posted: 26 June 2005 at 10:01pm
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Just human beings relations and touch, get close to their soul, you may find it easier. Stand in other people's shoes will make things better. ------------- [a href="http://www.cuch.org"]Chinese Arts and Crafts[/a] [a href="http://www.cuch.org/things.asp"]Chi nese Culture[/a] [a href="http://www.cuch.org/searchfor.asp"] Search for you[/a] |