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email problem (version 6.27)

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Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz Forums
Forum Description: Support forum for Web Wiz Forums application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=1784
Printed Date: 30 March 2026 at 11:00pm
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com

Topic: email problem (version 6.27)

Posted By: kbannon
Subject: email problem (version 6.27)
Date Posted: 12 April 2003 at 2:59am

Despite having it selected in the admin area some of my users are not getting email notification of replies to their posts. Has anyone come accross this before?
Is it more likely a server issue?
Would upgrading to version 6.34 help (can I upgrade this forum to version 7?)
Cheers
Killian
ps forum is at http://www.BMWCarClubGB.co.uk/forum and with over 1200 members in 6 months - not bad!

Replies:

Posted By: WebWiz-Bruce
Date Posted: 12 April 2003 at 3:12am

Sometimes mail servers bounce back emails, I find that hotmail, yahoo, and other free email accounts are particually bad at this as they bounce back allot of mail thinking it is spam.

The only solution is to ask those members to try different email address, and to not use yahoo or hotmail accounts.

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Posted By: kbannon
Date Posted: 12 April 2003 at 3:18am

well then the emails should bounce back to the email address in the admin email config - mine! I reckon it is something else...but what?

Posted By: WebWiz-Bruce
Date Posted: 12 April 2003 at 3:57am

It all depends on the settings for the SMTP server, some hosts setup the servers so that any mail bounced back that originated from a script on a site gets deleted so you don't get an inbox full of bounced back emails.

The emails will be sent if they have selected the option, so it will be problems with SMTP srevers, either your hosts or theirs.

It's also worth checking, but my guess will be those people who are not getting the email notification are using either Hotmail, Yahoo, etc. free email accounts, have spam filters in place, or have exceeded the amount of mail allowed on the web server.