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Admin Account gets logged off at random

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Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz Forums
Forum Description: Support forum for Web Wiz Forums application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=22037
Printed Date: 08 April 2026 at 1:53pm
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com

Topic: Admin Account gets logged off at random

Posted By: Michel_K17
Subject: Admin Account gets logged off at random
Date Posted: 26 November 2006 at 11:54pm

Hi,

   Not sure what is going on. My Admin and Forum Moderator user accounts get kicked-off on what seems like a random event. When using either of the two accounts, while I try to perform such tasks as making a change through the CP, or uploading a file, I suddenly get a warning that says "Only members with sufficient permission can access this page." (even though the top of the forum still says I am logged in.

   I can then continue to perform low-level tasks like posting a message, but all higher-level tasks are denied until I log off and log back in.

   I thought it was a "time elapsed" problem, so I tested leaving the site open for a few minutes, and sometimes I was denied as above, but sometimes, it continued to work. Tested IE6 and Firefox 1.5.

   Any ideas?

Replies:

Posted By: Michel_K17
Date Posted: 27 November 2006 at 12:03am

One more interesting thing. If, as the Moderator, I get denied to add a picture to a post, I can close the picture window, then hit the "Back" button on the browser, then click "Reply" again, and now I do not get the error message when I attempt to add a picture.

Posted By: WebWiz-Bruce
Date Posted: 27 November 2006 at 9:09am

The issue sounds like a problem with the web server holding the ASP session.

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https://www.webwiz.net/web-wiz-forums/forum-hosting.htm" rel="nofollow - Web Wiz Forums Hosting
https://www.webwiz.net/web-hosting/windows-web-hosting.htm" rel="nofollow - ASP.NET Web Hosting

Posted By: Michel_K17
Date Posted: 28 November 2006 at 5:31am

Hi,

Thanks for the quick reply.

So is the problem the server not holding the ASP session? It is hosted on a 1&1 server. Is there any setting that I can look for, or any words I should use if I ask 1&1 for help? I am curious why the normal session settings do not get lost (ie, it still says [Logout MyName] at the top telling me that the forum still thinks I am logged in somehow. I did some more experimenting, and here is what I was able to repeatedly do:

Log in using my Forum Moderator Account
Post a message
Click on the "Insert Image" button and confirmed that it was working OK. Clicked Cancel to return to the message edit window.
Wait about 30 seconds
Click on the "Insert Image" button again and get the error message. Click "Cancel"
It still says that I am logged in at the top of the forum, but hit the "refresh" button anyway.
Click on the "Insert Image" button, and now it's working again.

Now, I will tell you that I did not have this problem with v7. Is there something different between that and v8? I have noticed that to login to the Admin account, I have to login twice: once is the normal login, and then a second time to access the CP. Not a bad idea, but my question is:

"If there was an ASP session holding problem, would it not affect the normal login and normal users as well?" (but it does not)

Thanks! That problem not withstanding, I really like the changes for the new v8.

Posted By: __n3o__
Date Posted: 28 November 2006 at 8:37am

If you do a search you'll see a few people have had the same problem (Me being one)...

Although I love v8 (& WWF) this is the only bug I have never been able to sort out, no matter what I did it just kept randomly happening to me and a few other people... Just something we have learnt to live with? I think it might just be people surfing through a large network.... As it only happens for me at work, never at home when I just have one computer attached to a Belkin router Confused

Posted By: WebWiz-Bruce
Date Posted: 28 November 2006 at 9:05am

Now that you mention 1&1 I can see the problem. 1&1 are not a good web host, just do a search on this forum to see the issues people have with 1&1.

The problem is definitely a session issue, but getting 1&1 to sort the issue would be like getting blood out of a stone. The best option would be to switch to a better web host

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https://www.webwiz.net/web-wiz-forums/forum-hosting.htm" rel="nofollow - Web Wiz Forums Hosting
https://www.webwiz.net/web-hosting/windows-web-hosting.htm" rel="nofollow - ASP.NET Web Hosting

Posted By: Michel_K17
Date Posted: 29 November 2006 at 2:18am

OK, thank you both. Much obliged. I'll continuing experimenting.

For others reading this post and considering 1&1:

The Good: I've been lucky with 1&1 for the last 2 years which is better than the last 3 other service providers: one went bankrupt, one was down regularly, and the last had poor download performance. From that perspective, 1&1 has been stellar, and they are very good at continuously upgrading their tools and offer decent help files.
The Bad: Their tech support is atrocious (basically non existent). I asked NET 2.0 and got that within 2 months. For both other queries, they took 48 hours to respond, and basically gave me the brush off.

Posted By: barnaby wild
Date Posted: 29 November 2006 at 1:00pm

Hi all.

I'm noticing this effect on my test rig, my server is a newly installed MS Sql Server 2000 on W2K3 with IIS6.

It's not in any way a disaster for me, and if the developers would like me to run any tests I'd be happy to help.

Jon