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User unable to get new password

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URL: https://forums.webwiz.net/forum_posts.asp?TID=22977
Printed Date: 07 April 2026 at 9:39pm
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com


Topic: User unable to get new password
Posted By: seanys
Subject: User unable to get new password
Date Posted: 26 March 2007 at 3:42am

Hi all,

I have a single user who is unable to get a new password. Attempts result in:

--------------------------------
Error
The email address entered does not match the one listed for that username.

Please try again.
--------------------------------
 
I've tried changing the username, changing the email address, copying the values directly from the database to the 'Forgotten Password' form but nothing has worked.
 
This function works for other accounts. I would prefer to not have to make the user create a new account.
 
What should I try next?



Replies:
Posted By: seanys
Date Posted: 26 March 2007 at 3:53am
And...
 
After changing their a password, I'm not even able to login to their account.


Posted By: seanys
Date Posted: 28 March 2007 at 9:18am
Ok, I've had to create another account for this user.
 
In which tables do I need to update the Author_ID to tie her back to all her posts/PMs/etc?


Posted By: seanys
Date Posted: 28 March 2007 at 10:22am
S'ok, figured it out...
 
SSE05 has a 'show dependencies' function in tables view.



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