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User unable to get new password

Printed From: Web Wiz Forums
Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz Forums
Forum Description: Support forum for Web Wiz Forums application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=22977
Printed Date: 07 April 2026 at 9:39pm
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com

Topic: User unable to get new password

Posted By: seanys
Subject: User unable to get new password
Date Posted: 26 March 2007 at 3:42am

Hi all,

I have a single user who is unable to get a new password. Attempts result in:

--------------------------------
Error

The email address entered does not match the one listed for that username.

Please try again.

--------------------------------

I've tried changing the username, changing the email address, copying the values directly from the database to the 'Forgotten Password' form but nothing has worked.

This function works for other accounts. I would prefer to not have to make the user create a new account.

What should I try next?

Replies:

Posted By: seanys
Date Posted: 26 March 2007 at 3:53am

And...

After changing their a password, I'm not even able to login to their account.

Posted By: seanys
Date Posted: 28 March 2007 at 9:18am

Ok, I've had to create another account for this user.

In which tables do I need to update the Author_ID to tie her back to all her posts/PMs/etc?

Posted By: seanys
Date Posted: 28 March 2007 at 10:22am

S'ok, figured it out...

SSE05 has a 'show dependencies' function in tables view.