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Issue with uploading images: claim it's wrong type

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Topic: Issue with uploading images: claim it's wrong type
Posted By: -XIV-
Subject: Issue with uploading images: claim it's wrong type
Date Posted: 20 September 2007 at 2:18pm

It has happened to may multiple times. It's the right type of saved image: ".jpg" but it claims it's not. The way I've tried to go around it is by bringing up the image on my screen, ctrl+screen, paste it onto MS Paint and crop it then save it again as .jpg and it works.

But another member on the forums also pointed out that they can't upload an AVY that's .jpg for the same issue I'm bringing up. Is there anything that we're missing as to why it's doing this?
 
For example:
 
 
 
 
 
 
 
 



Replies:
Posted By: WebWiz-Bruce
Date Posted: 20 September 2007 at 2:20pm
It looks like there is an issue with the case of the .jpg extension. It should be case sensitive, but you may have found a bug.

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Posted By: StarDust
Date Posted: 20 September 2007 at 6:30pm
boRg, doesn't WWF reads the file and just not the extension to determine the file type?

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Posted By: WebWiz-Bruce
Date Posted: 20 September 2007 at 6:48pm
I have done some testing and the upload extension check is not case sensitive so that shouldn't matter.

Yes there are checks done on the structure of the file as there are some XSS hacks in some browsers where you can discuss malicious code within a file of a different type.


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Posted By: -XIV-
Date Posted: 20 September 2007 at 7:34pm
Thanks for looking into it. Hopefully it may be something that you can fix and not that much of an issue.


Posted By: StarDust
Date Posted: 20 September 2007 at 7:54pm
From my experience if there is anything wrong in the image, doesn't matter whatever extension it is, WWF define the uploaded image is of a wrong file type.

Even with WWF v9.04 I had this message while uploading a picture of Fleece Jacket for a Factory profile. The image had the extension .JPG but it was not JPG or GIF or PNG. to say exactly it was bad formatted JPG. So, WWF generated the error.

So, from my experience, it is not or never a bug. But I am sure boRg will define what it is more perfectly.

-XIV- you can use a graphics converter to convert your image to JPG and then upload it. Hopefully, you won't see any error message. Do not use Photoshop/Firefox. It's an editor, not a converter. I didn't have proper results from them.

I use 'IrfanView' to convert images. http://www.irfanview.com - www.irfanview.com - it's free and tiny.


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Posted By: StarDust
Date Posted: 20 September 2007 at 7:58pm
boRg, I thing in case of bad structured image is found while uploading, you should consider using a better descriptive text string with the error message.

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Posted By: sthomasa
Date Posted: 15 October 2007 at 1:48pm
I got the same problem. Trying to upload a PDF-file, and get the same error.
I have v.9.06
 
Is there a fix for this?


Posted By: WebWiz-Bruce
Date Posted: 15 October 2007 at 2:00pm
This issue of uploading images was found and only effected some servers and was fixed in 9.06, if you have an issue uploading PDF's then it will be a completely separate issue.

You should first check that you have allowed PDF's as an upload type, and if you still have issue start a new topic as this is a different issue to the image one posted here which has been fixed.


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Posted By: swfa
Date Posted: 28 November 2007 at 9:55pm
Originally posted by -boRg- -boRg- wrote:

This issue of uploading images was found and only effected some servers and was fixed in 9.06,
 
I'm using 9.06 and can not upload certain jpg files either.  I think I found the common denominator amongst the files that won't upload.  They are files that I altered in photoshop then saved.  Not necessarily files that I converted to jpg from another format.
 
I tried some images that I could upload with the last version and they would not upload on the new 9.06 version.


Posted By: WebWiz-Bruce
Date Posted: 29 November 2007 at 2:52am
This problem has been fixed for the next release, which we hope to have out within the next 10 days.

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Posted By: swfa
Date Posted: 29 November 2007 at 4:02am
Thank you very much for your second to none customer service.Clap  It is rare to not only get such an excellent product for a more than a fair price but for it to be backed by people that really care.


Posted By: bims
Date Posted: 04 December 2007 at 1:09am
Hi, dunno if you've fixed the PDF issue as well but thought i'd mention i have the same problem.



Posted By: samh
Date Posted: 15 December 2007 at 3:00am
I just upgraded from 8 to 9 and cannot upload pdf files. It claims wrong type! I looked at everything and this has to be a bug in the upgrade. Please let us know what to do to fix this.


Posted By: haz
Date Posted: 29 December 2007 at 10:08pm
I have version 9.06 and I still get this error?


Posted By: WebWiz-Bruce
Date Posted: 30 December 2007 at 3:39pm
Contact support through your Client Area account to get the updated file to fix this issue.

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