Web Wiz Forums - Help Please - Unable to activate new users!!

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Help Please - Unable to activate new users!!

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Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz Forums
Forum Description: Support forum for Web Wiz Forums application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=25791
Printed Date: 03 April 2026 at 2:31pm
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com

Topic: Help Please - Unable to activate new users!!

Posted By: KillerKellerjr
Subject: Help Please - Unable to activate new users!!
Date Posted: 05 June 2008 at 2:49pm

Hello, I recently took over a forum and updated to version 9.50 and now am unable to activate user with the emails that are sent. I get the error 'HTTP/1.1 500 Server Error' after clicking on the link in the email to activate them. Is there a way to manually activate them? How can I fix this problem as I can't find any logs of the problem with more detail? Any help would be appreciated.

Thanks

Replies:

Posted By: KillerKellerjr
Date Posted: 05 June 2008 at 3:14pm

Never mind I discovered how to manually activate them but it would be nice to get the email link to work again to auto activate them. I will try turning the email admin activation off, saving and then turning it back it back on to see if something is stuck from the upgrade to 9.50 to hopefully get it working again. Please let me know if anyone else has had this issue and how to fix it.

Posted By: WebWiz-Bruce
Date Posted: 05 June 2008 at 3:55pm

If you turn off friendly HTTP error messages in IE you will get a detailed error message. This will tell us exactly what the issue is and hopefully get it fix for you.

Also one of the biggest courses of errors is corrupted files during FTP, so try reuploading the page again and see if that sorts out the problem.

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Posted By: KillerKellerjr
Date Posted: 11 June 2008 at 9:15pm

I believe I figured it out, I noticed the address to the admin_activate.asp was wrong, it was showing http://serverip/Premier/Forum/default.asp/admin_activate.asp?USD=XXXX - http://serverip/Premier/Forum/default.asp/admin_activate.asp?USD=XXXX and I then realized that the Forum Configuration was wrong for the "Web address path to forum*" I changed it to show http://serverip/Premier/Forum/default.asp/admin_activate.asp?USD=111 - http://serverip/Premier/Forum/ instead of http://serverip/Premier/Forum/default.asp - http://serverip/Premier/Forum/default.asp . Wouldn't you know it, that fixed the issue as I tested by adding a test user and the email sent then had the correct url to activate the user.

Note: I wish the email would send more user signup details, plus it would be nice if they were to receive an email stating their account is now active once I activate them. I have been sending a manual email with a AutoHotKey to fill it out but an automatic one would be great. Can you add a feature like that to the next version?

Posted By: WebWiz-Bruce
Date Posted: 12 June 2008 at 8:42am

There are plans to improve this feature.

However, the forum already sends a welcome email to let the user know their account is now activated when you activate a users account, as long as they have entered an email address when signing up.

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Posted By: KillerKellerjr
Date Posted: 16 June 2008 at 7:56pm

Is the default reply message listed in the language file, I'd like to personalize the message a little so the new users in my department knows how to subscribe to the sub-department's forum. This is a request by upper management so everyone gets emails when someone post a message.

Thanks

Posted By: WebWiz-Bruce
Date Posted: 17 June 2008 at 10:29am

All text is held in the language files including those for emails.

If you look in the admin_activate.asp file the email is generated from lines 121 to 127

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