Internal Server Error when accessing PM's

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Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz Forums
Forum Description: Support forum for Web Wiz Forums application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=27007
Printed Date: 02 April 2026 at 10:31pm
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com

Topic: Internal Server Error when accessing PM's

Posted By: sjbquattro
Subject: Internal Server Error when accessing PM's
Date Posted: 18 February 2009 at 11:34am

Hi, I am fairly new to administering my forum.

Everything was running 100% until this morning and now members cannot access "Private Messenger". This is the only area of the site that is affected. I have included a screenshot below if anyone can help. As I say, it only appears when trying to access PM's.

I have restarted the server, recycled the application pool in IIS, checked SQL etc and there are not server errors in the logs that I can see. I have also disabled and re-enabled the PM function from the admin tool. I can access the PM tables OK from SQL Server Studio. Has anyone seen this before please? Thanks, Stuart

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Replies:

Posted By: sjbquattro
Date Posted: 18 February 2009 at 12:51pm

OK, this doesn't look good as "Pre-approved / Pending Topics" is now also dead, with the same error message. Any ideas would be greatly received. Thanks.

Posted By: WebWiz-Bruce
Date Posted: 18 February 2009 at 1:42pm

You need to turn off friendly HTTP Error messages in IE so you get a detailed error message of what the actual problem is.

The following page from the documentation tells you how:-

http://www.webwiz.net/kb/asp_knowledgebase/friendly_HTTP_error_messages.asp" rel="no follow - http://www.webwiz.net/kb/asp_knowledgebase/friendly_HTTP_error_messages.asp

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https://www.webwiz.net/web-wiz-forums/forum-hosting.htm" rel="nofollow - Web Wiz Forums Hosting
https://www.webwiz.net/web-hosting/windows-web-hosting.htm" rel="nofollow - ASP.NET Web Hosting

Posted By: sjbquattro
Date Posted: 18 February 2009 at 2:34pm

Thanks for the reply. I had actually already turned off friendly error messages but it wasn't reporting any further detail back.

We have just narrowed down the issue and it turned out to be something to do with "custom error documents" in IIS. One of our guys had turned it on last week. Disabling it has resolved the problem. We just don't understand why this would cause a problem at the moment and also why it has only failed today we this was enabled a week ago