General Discussion - Issue Log / Trouble Ticket System

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Issue Log / Trouble Ticket System

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Category: General Discussion
Forum Name: General Discussion
Forum Description: General discussion and chat on any topic.
URL: https://forums.webwiz.net/forum_posts.asp?TID=274
Printed Date: 28 March 2026 at 5:01pm
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com

Topic: Issue Log / Trouble Ticket System

Posted By: Jhinuk
Subject: Issue Log / Trouble Ticket System
Date Posted: 17 February 2003 at 10:11pm

Hello,

I am looking for a web-based Issue Log/Manager (a.k.a. Bug Tracker or Support Ticket System) for a medium sized company, which has Operations and Development personnel in different parts of the world.

This could be as simple as what many ISPs use for collecting and managing client "trouble tickets". So, would any of you have recommendations for me? HTML and ASP based solutions would be preferred.

Thanks,

~ Jhinuk ~

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Jhinuk Chowdhury
<jc AT plasticcreations DOT com>
URL: www.plasticcreations.com

Replies:

Posted By: KCWebMonkey
Date Posted: 18 February 2003 at 1:17pm

how about WWG?

Posted By: Jhinuk
Date Posted: 18 February 2003 at 1:49pm

The WWG Forum is wonderful; and great for threaded conversations. But, it does not allow for a ticket system.

We need reports on how many tickets were opened and closed in a particular period of time, reports by individuals, projects, etc.

The Ticket or Helpdesk system is a different application. See http://www.liberum.org/ or http://www.perldesk.org/ for examples.

Regards,

~ JC ~

-------------
Jhinuk Chowdhury
<jc AT plasticcreations DOT com>
URL: www.plasticcreations.com