Users frequently logged out
Printed From: Web Wiz Forums
Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz Forums
Forum Description: Support forum for Web Wiz Forums application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=28216
Printed Date: 02 April 2026 at 12:53am
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com
Topic: Users frequently logged out
Posted By: Järnvägsövergång
Subject: Users frequently logged out
Date Posted: 08 January 2010 at 1:44pm
After upgrading to 9.65 some users are getting logged out every 1-20 minutes. Choosing "Yes" or "No" to the question "Keep me Logged-in on this computer" at login makes no difference. Deleting cookies doesn't seem to help, and as far as I can see in the database everything looks OK. Any ideas about what could be wrong, and why this happens only to some the users?
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Replies:
Posted By: WebWiz-Bruce
Date Posted: 08 January 2010 at 2:57pm
Try editing the file includes/setup_options_inc.asp and change it so that the path is included in the cookie and not just set to website route.
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https://www.webwiz.net/web-wiz-forums/forum-hosting.htm" rel="nofollow - Web Wiz Forums Hosting
https://www.webwiz.net/web-hosting/windows-web-hosting.htm" rel="nofollow - ASP.NET Web Hosting
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Posted By: Järnvägsövergång
Date Posted: 08 January 2010 at 4:26pm
Thanks, that explains a lot. Before upgrading the cookie path was "/forum/", after upgrading it is "/".
I suppose that means that the webbrowser keeps using the wrong set of cookies and when the UID doesn't match the usercode in the database, the user gets logged out?
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Posted By: WebWiz-Bruce
Date Posted: 11 January 2010 at 10:04am
That can happen with some browsers.
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https://www.webwiz.net/web-wiz-forums/forum-hosting.htm" rel="nofollow - Web Wiz Forums Hosting
https://www.webwiz.net/web-hosting/windows-web-hosting.htm" rel="nofollow - ASP.NET Web Hosting
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Posted By: Hobanart
Date Posted: 04 March 2010 at 10:09pm
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I am having the same problem. What exacly should I enter for the cookie path. And do I need to delete the ' in front of the statement?
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Posted By: WebWiz-Bruce
Date Posted: 05 March 2010 at 9:08am
Try setting the cookie path to the root of your website by uncommenting (remove the quote mark) from in front of:-
'strCookiePath = "/"
Then comment the lin below:-
'strCookiePath = LCase(Left(Request.ServerVariables("HTTP_URL"), InstrRev(Request.ServerVariables("HTTP_URL"), "/")))
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https://www.webwiz.net/web-wiz-forums/forum-hosting.htm" rel="nofollow - Web Wiz Forums Hosting
https://www.webwiz.net/web-hosting/windows-web-hosting.htm" rel="nofollow - ASP.NET Web Hosting
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Posted By: Järnvägsövergång
Date Posted: 05 March 2010 at 9:21am
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Also note that if your cookiepath was for example "/forum/" before, changing it to "/" will not fix the problem. The user will still have the old "/forum/"-cookie hanging around for another year. If your forum is on www.domain.com/forum/ the browser will use "/forum/"-cookie instead of the more generic "/"-cookie.
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Posted By: Hobanart
Date Posted: 05 March 2010 at 2:22pm
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Well, before I read your reply, I was troubleshooting it on my own. I remembered reading something about lower case being a problem, (I have IE8), so I deleted the LCase from the line of code. That seems to have solved the problem...
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