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Dreaded "Access Denied" error

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URL: https://forums.webwiz.net/forum_posts.asp?TID=28673
Printed Date: 28 March 2026 at 9:08am
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com


Topic: Dreaded "Access Denied" error
Posted By: JohnLug
Subject: Dreaded "Access Denied" error
Date Posted: 29 June 2010 at 1:38pm
Been running the Forum for almost 2 years now, things have been working great.
About 2 months ago, moved the forums to a new URL.
 
Now on occasion - sometimes doesn't happen for a day or two, sometimes happened a couple times a day, when someone is posting, they get the

Access Denied

page. Strange thing is, if they go back to the main forum page, they are still logged in.
Problem is tho, they've lost whatever they typed in and that upsets them.



Replies:
Posted By: JohnLug
Date Posted: 29 June 2010 at 1:57pm
Sorry, let me add that I upgraded to 9.68 at the same time


Posted By: WebWiz-Bruce
Date Posted: 29 June 2010 at 3:02pm
Try upgrading to the latest 9.69 version and see if that solves the issue.


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Posted By: JohnLug
Date Posted: 29 June 2010 at 3:05pm
Hate to be a bug here, but is there specific files I could update?
I have made changes in some of the files and would rather not overwrite them. Embarrassed


Posted By: WebWiz-Bruce
Date Posted: 29 June 2010 at 5:22pm
It's usually the changes to the files that breaks the forum in the first place and thus courses these types of error, so you should replace all files with original files from the latest release and see if that fixes the issue.

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Posted By: 123Simples
Date Posted: 29 June 2010 at 6:48pm
Originally posted by JohnLug JohnLug wrote:

Been running the Forum for almost 2 years now, things have been working great.
About 2 months ago, moved the forums to a new URL.
 


Rather than a possible bug, do you think this may have something to do with the moving of the forum to a different URL?
When you say that, did you move the whole site to another provider? or just rename the URL and load the forum from the database on the same server?

Just to confirm what you meant by the new URL


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Posted By: JohnLug
Date Posted: 29 June 2010 at 6:52pm
Sorry.
Same provider, same database, same domain name, different folder.


Posted By: WebWiz-Bruce
Date Posted: 30 June 2010 at 7:47am
By default cookies are set to the URL including path (folder) name. By moving the forum to a different folder the cookie names will remain the same but the cookie path will change. Some browsers will have difficulty with this.

There are some things you can do. You can edit the cookie path setting it to the website root by editing in notepad the file includes/setup_options_inc.asp.

You should also tell members to clearout their cookie cache on their browsers to allow them to load the new cookies for the changed folder path.

Upgrading to 9.69 should also help as there was a bug fix to help with posting when members did not have cookies enabled. This was changes to files in the includes folder and forum_posts.asp.


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Posted By: JohnLug
Date Posted: 30 June 2010 at 3:34pm
OK, my forum is not in the Root, but in a sub folder.
So to clarify, I should have the path of the cookies to go to the sub folder or to the website root?
 
If I renamed the cookie, that would force a new cookie to all members (and probably make them re-login)?
 
I would like to clarify one thing..
In NO WAY do I put any blame on the WWF application. It has and does work GREAT.


Posted By: WebWiz-Bruce
Date Posted: 01 July 2010 at 8:14am
By default Web Wiz Forums gets the path of the forum to set the cookie.

However, in case you decide to move the forum again in future you can edit the includes/setup_options_inc.asp file and set the cookie to be set to the website root:-

strCookiePath = "/"


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