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Encoding error in activation e-mail

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Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz Forums
Forum Description: Support forum for Web Wiz Forums application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=29017
Printed Date: 01 April 2026 at 4:05pm
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com

Topic: Encoding error in activation e-mail

Posted By: TheBas
Subject: Encoding error in activation e-mail
Date Posted: 13 December 2010 at 7:25am

Hi!

I have version 9.69 installed and the page encoding is utf-8.

Everything is ok except from the activation e-mail.

With utf-8:

For Ã¥ aktivere din forum-konto i ADHD Forum klikk pÃ¥ linken under:

With iso-8859-1:

For å aktivere din forum-konto i ADHD Forum klikk på linken under:

It's working with iso-8859-1, but then the rest is NOT good...

What's the problem?

Replies:

Posted By: WebWiz-Bruce
Date Posted: 13 December 2010 at 12:46pm

One way around this issue is to locate the text in your language file and change the characters causing the problems to HTML encoding.

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Posted By: TheBas
Date Posted: 13 December 2010 at 1:14pm

Hmm... Not working.

Tried to use å for å, but with no change in the mail.

"For å aktivere din forum-konto..."

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- Theodor

Don’t run out of altitude and ideas all at the same time...!

Posted By: WebWiz-Bruce
Date Posted: 13 December 2010 at 3:31pm

Is the page encoding set in the includes/setup_options_inc.asp file?

If so then the page encoding should also be included with the email header so the email client knows what character set to encode the email using.

If you use an advanced text editor such as UltraEdit when you do a 'save as' to save the translated language files you can select to save them in a different encoding such as UTF-8 to ensure that the language files are also using the correct encoding.

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Posted By: TheBas
Date Posted: 15 December 2010 at 1:29pm

Hi!

Yes the page encoding is set in the includes/setup_options_inc.asp file...

The email header was utf-8

I tried UltraEdit with no luck.

One solution was to change the function_send_mail.asp file:

.Charset = "iso-8859-1"

I was almost ok...

The text:

Dette er en Test på Æ Ø Å æ ø å

In the mail:

Dette er en Test på Ã? Ã~ Ã. æ ø å

Logic? Nope :-)

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- Theodor

Don’t run out of altitude and ideas all at the same time...!

Posted By: WebWiz-Bruce
Date Posted: 15 December 2010 at 2:13pm

The only thing I can think to suggest is change the encoding for your whole forum to iso-8859-1.

It will mean that some posts saved under the old encoding will show incorrectly, but any new posts would be saved under the new encoding.

You may also need to go through the settings in the admin area and re-save them under the new encoding so they also display correctly.

Posted By: TheBas
Date Posted: 15 December 2010 at 2:15pm

Maby I'll do that...

Thanks!

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- Theodor

Don’t run out of altitude and ideas all at the same time...!