server errors when checking PM
Printed From: Web Wiz Forums
Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz Forums
Forum Description: Support forum for Web Wiz Forums application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=29213
Printed Date: 01 April 2026 at 12:39pm
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com
Topic: server errors when checking PM
Posted By: kiklop
Subject: server errors when checking PM
Date Posted: 27 March 2011 at 4:25pm
Since we updated to 9.70, our members do occasionally get server errors when trying to open a PM message.
The error reads ...
Support Error Code:- err_SQLServer_saveSessionItem()_update_session_data
File Name:- functions_session_data.asp
Error details:-
Microsoft VBScript runtime error
Object required
This doesn't happen always; just sometimes.
Updating to 9.71 didn't resolved the problem.
Any idea what can cause this and how to fix it.
Thanks
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Replies:
Posted By: 123Simples
Date Posted: 27 March 2011 at 7:53pm
I'm not sure if this error may be caused by the modifications and surrounding files that you have there. The only way you could establish an error is by running the software without any bells and whistles, and then work back in the modifications and left hand side bar
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Posted By: kiklop
Date Posted: 27 March 2011 at 8:50pm
Thanks for the answer.
Yep, i know that modifications bring risks and issues but when updating to 7.9 i redid the whole thing and files in questions aren't altered (i re-uploaded the files several times as well)
Since the issue doesn't happen all the time i guess it has to do with session writing in the database but i'm not sure what to try to fix it (uploading original - raw forum app isn't an option).
Not sure if it helps; i enabled error logging and these errors are recorded there as well. And .. the only errors that are logged have to do with functions_session_data.asp
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Posted By: WebWiz-Bruce
Date Posted: 28 March 2011 at 9:18am
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This has been fixed for 9.72. For the moment comment out the line below around line 231:-
Call closeDatabase()
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Posted By: kiklop
Date Posted: 28 March 2011 at 11:11am
Thanks Bruce.
Now, since you didn't mentioned it .. i need to ask to be sure:) what file should be edited .. PM_Message.asp ?
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Posted By: WebWiz-Bruce
Date Posted: 28 March 2011 at 11:13am
Yes PM_Message.asp
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Posted By: kiklop
Date Posted: 28 March 2011 at 11:28am
Thank you !
Will let you know if further errors will be noticed.
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Posted By: WebWiz-Bruce
Date Posted: 01 April 2011 at 3:25pm
Did the error clearup?
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Posted By: kiklop
Date Posted: 01 April 2011 at 3:31pm
Yes, it seems like a fixed issue now (no user reports and no error log records for this particular issue).
Thank you !
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Posted By: WebWiz-Bruce
Date Posted: 01 April 2011 at 3:50pm
Thanks will have this updated added to the next release.
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