Web Wiz NewsPad - Mail issue (and internal server thing)

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Mail issue (and internal server thing)

Printed From: Web Wiz Forums
Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz NewsPad
Forum Description: Support forum for the Web Wiz NewsPad application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=29713
Printed Date: 28 March 2026 at 2:20pm
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com

Topic: Mail issue (and internal server thing)

Posted By: RogueLance
Subject: Mail issue (and internal server thing)
Date Posted: 30 August 2011 at 5:33pm

I just installed newspad (in fact, I have the newest stable release and the beta beside it. I like where the beta is going...) and I got everything seeming to work fine from an administrative perspective. I can create newsletters, change things to be pretty, all that jazz. It seemed to be going so smoothly...

..Then I tried to create a user. It seems to work, however, when it sends that activation email I get an internal 500 error. When I send a test email to whatever account I choose, I get a 500 error. Anytime Newspad does anything that smells of SMTP something poops out on me.

SMTP is installed, and in the server compatibility page it says that all should be good to go. Is there something I am missing?

Thanks,

Replies:

Posted By: RogueLance
Date Posted: 30 August 2011 at 5:34pm

oh yeah, I run

win 2008 R2

sql server 2008 R2

IIS7

Posted By: WebWiz-Bruce
Date Posted: 30 August 2011 at 5:39pm

If you could turn of detailed error pages in IIS so you get what the actual error is this would immediately tell us what the issue is.

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Posted By: RogueLance
Date Posted: 30 August 2011 at 5:42pm

By this do you mean disable friendly errors?

Posted By: RogueLance
Date Posted: 30 August 2011 at 5:54pm

also, I get a 404 error when I try to access the newspad beta from outside of the network. It's rather bizarre

Posted By: WebWiz-Bruce
Date Posted: 30 August 2011 at 5:55pm

Yes you would need to disable friendly error messages in your browser, but with IIS 7 you also need to enable ASP to send errors to the browser and change the error handling to enable detailed error messages.

This would then give an detailed error message of what the issue is as well as a line number of where in the code the error is occurring.

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Posted By: RogueLance
Date Posted: 30 August 2011 at 5:59pm

Ok, I enabled sending scripts to the browser. Here's what I get

CDO.Message.1 error '8004020d'

At least one of the From or Sender fields is required, and neither was found.

/newspad/functions/functions_send_mail.asp, line 242

Posted By: WebWiz-Bruce
Date Posted: 30 August 2011 at 6:30pm

The error suggests that you have not correctly configured the email settings for NewsPad.

Make sure that you have set all the correct settings including an email address for NewsPad that can send emails from your mail server. If your mail server requires authentication then you also need to include the username and password for the SMTP server.

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Posted By: RogueLance
Date Posted: 30 August 2011 at 9:12pm

Well, for the time being I'll use an offsite smtp solution until I get something going here. Does anyone know how to issue a STARTTLS command when connecting to an smtp server with newspad?

Posted By: RogueLance
Date Posted: 30 August 2011 at 9:42pm

ok, I made huge inroads into making it work. I can now send test emails, but for some reason it still says that I have no subscribers (I have made 2) to send any newsletters to.

Any ideas?

Posted By: WebWiz-Bruce
Date Posted: 31 August 2011 at 8:26am

Subscribers need to subscribe to a category in order to send eNewsletters to them.

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