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Emails when a new post is created?

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Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz Forums
Forum Description: Support forum for Web Wiz Forums application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=30129
Printed Date: 31 March 2026 at 1:17pm
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Topic: Emails when a new post is created?

Posted By: billiam777
Subject: Emails when a new post is created?
Date Posted: 24 January 2012 at 3:58pm

I am using the latest version of Web Wiz. The problem is when someone creates a new post no one receives an email that its there. I have looked everywhere in the settings for this option but cannot find it.

Does anyone know where it is?

Thank you

Replies:

Posted By: WebWiz-Bruce
Date Posted: 24 January 2012 at 5:27pm

Email settings are setup from the Email Settings page in the admin area.

Depending on your settings email notifications are not sent to yourself about your own posts, and members only get notified of the first post in a topic until they return to the board.

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Posted By: billiam777
Date Posted: 24 January 2012 at 8:31pm

I just looked under the email settings and this option is set to "Yes"

Forum Wide Emails - If enabled allows emails to be sent from the forum for Post Notification, Forgotten Passwords, Private Messages, etc.

The email settings work because people who reply can receive messages, its just that when someone creates a new post it doesn't email.

Any other ideas? All of the members are "newbies" in the system.

Posted By: Shaun
Date Posted: 25 January 2012 at 1:53am

Do you mean new post or new topic?

If it's a new post (within an existing topic) and they have replies switched on - Then I can't offer an explanation.

If it's a new topic, can I just check that they are subscribed to the forum section it's made in. To receive emails about a "new topic", they need to be subscribed to that forum section, if they're not section subscribed, they won't get emails about new topics etc.

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Posted By: billiam777
Date Posted: 25 January 2012 at 5:19am

Hmmm....the user list was taken from another server and added to Web Wiz. It looks like their subscriptions were not transferred.

Is there a way to subscribe all users to an existing topic?

Posted By: WebWiz-Bruce
Date Posted: 25 January 2012 at 8:58am

That would be illegal in most countries under anti-spam laws.

The person needs to explicitly subscribe themselves to such communication.

Posted By: billiam777
Date Posted: 25 January 2012 at 2:42pm

The customer moved from their old hosting account at one business to another. Everyone on the old forum were notified of the transfer.

Ok, I will tell the client to have the users resubscribe.

Posted By: billiam777
Date Posted: 25 January 2012 at 5:03pm

oops! There is still a problem.

There is a user who is testing this so I decided to look at his settings.

I logged in as an admin for the forum itself and clicked on "MemberList" then I typed in the users name and clicked on it. The button at the bottom "Edit This Members Forum Settings" shows so I clicked on that then "Subscriptions."

This brings me to a page with two sections:
1) "Forum(s) that you have Subscribed to Email Notification"
2) "Topics that you have Subscribed to Email Notification"

Under "Forum(s) that you have Subscribed to Email Notification" the user is subscribed to ALL THE FORUMS. However in the section "Topics that you have Subscribed to Email Notification" there are NO TOPICS he is subscribed to.

His question is "If I am subscribed to these forums why am I not getting emails? When someone posts a NEW TOPIC in one of these forums I should receive an email that someone posted a NEW TOPIC."

Posted By: WebWiz-Bruce
Date Posted: 26 January 2012 at 10:31am

Depending on your email settings if someone is subscribed to a Forum rather than a Topic they will either get email notifications for every post in that forum, or they will get an email for the first post in that forum telling that a post has been made in the forum and their maybe more.

If your forum email settings are for the later they will not get another email notification until after they revisit the forum.

You can change the default behaviour of a single notification till they return to the forum in the email settings page in the admin. However, changing the settings so that email notifications are sent regardless of if they visited the forum or not increases the number of emails sent massively and can often lead to being reported as a spammer by past members who can not be bothered to turn off email notifications.

Posted By: GhOs+
Date Posted: 16 May 2012 at 5:19pm

Any easy way to bypass this option for moderators only so they get ALL posts while everybody else (who may be more prone to complaning about getting spammed) only gets a single notice until they visit the Forum?

Posted By: GhOs+
Date Posted: 01 June 2012 at 5:30pm

Is it still possible to edit member subscription to forums? I remember seeing this before, but I see it no more... from what I recall it was on the "Update Member" page... I have a user that is swearing up and down she's subscribed to a couple forums but not receiving emails and I want to confirm she is in fact subscribed and not just "following topics".

Posted By: Scotty32
Date Posted: 02 June 2012 at 11:11am

If you are an Administrator you can see what somebody is subscribed to by going to the users profil, clicking "Edit Member Settings" (top right in V10.11, bottom centre in older versions) and then clicking the "Subscriptions" tab.

You cannot add subscriptions to a user, but you can however remove subscriptions.

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Posted By: GhOs+
Date Posted: 02 June 2012 at 4:03pm

Thanks!

Bruce, any chance of adding the User Profile link(s) to the Member Page as well?
I went to User Admin >> Forum Member Administration >> [Search] >> Click Username >> Update Member page. I cannot find "User Profile".

I have to take extra steps of finding the user's posts on the forum and getting to their profile that way.