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Access Denied after upgrade

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Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz Forums
Forum Description: Support forum for Web Wiz Forums application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=30137
Printed Date: 31 March 2026 at 9:28pm
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com

Topic: Access Denied after upgrade

Posted By: stratton65
Subject: Access Denied after upgrade
Date Posted: 28 January 2012 at 4:43am

We upgraded to the current 10.03 version this week. At the same time we went from MS SQL 2000 to 2008. The upgrade process went smoothly and no glitches were encountered. However we now have a small number of members getting this error when they try to post;

"Access denied. Error: only members with sufficient permission can access this page. A security error has occurred with authentication. Please ensure that all cookies are enabled on your web browser, you are not using a saved or cached copy of the page, and your firewall/proxy settings are not hiding or masking your IP address."

We had never encountered this before and from what I have read, this should have been fixed by the upgrade if we had. One user who gets the above error has worked with me enough to determine that is happens from every computer in his house. He created a new account and it had the same problem. However he can login to his account from work and it does not have a problem. So far only a small number of users have reported this, but I'm concerned there may be more who have not complained yet.

www.allischalmers.com/forum

What can I do to fix this problem?

Thanks

Replies:

Posted By: WebWiz-Bruce
Date Posted: 30 January 2012 at 4:17pm

Version 10 has a new admin configurable cookie system.

It can be sometimes that members need to clean out their cookie cache in order for the new cookie system to work in their browser.

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Posted By: stratton65
Date Posted: 30 January 2012 at 9:19pm

The user I have been working with has tried this with no improvement. Is there something I can do from the server side to affect a reset of the cookies? So far I've had about six users with this issue. I did change the url path slightly during the upgrade. Could this have caused a problem?

Posted By: WebWiz-Bruce
Date Posted: 31 January 2012 at 9:43am

Changing the URL path can cause issue as the old cookie may be set with the old path, causing problems setting and reading the new one.

To reset the cookie log in to your admin area of your forum and under the Web Wiz Forums Configuration page you will find the cookie prefix. Change this to something different and the forum will then set new cookies.