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Problems loggin into user account

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Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz Forums
Forum Description: Support forum for Web Wiz Forums application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=30377
Printed Date: 31 March 2026 at 1:35am
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com

Topic: Problems loggin into user account

Posted By: slappyJ
Subject: Problems loggin into user account
Date Posted: 18 June 2012 at 8:29pm

I have one user complaining that he can not log in.

I tried changing his password with no luck. I had him Delete cookies set by the forum with no luck. I tried logging into his account with no luck. No other users are reporting login problems except this one account.

This is the error:

Replies:

Posted By: WebWiz-Bruce
Date Posted: 18 June 2012 at 9:23pm

This is a known issue with 10.10 beta. You should upgrade to the latest stable release 10.11 which will fix this issue.

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Posted By: bshearer
Date Posted: 13 July 2012 at 9:09pm

I have a problem with a user getting a "unsuccessful login due to a session tracking error" when she tries to log in, but when I log in with her username and password (on my system) I get in fine. She says that she's not blocking cookies or concealing her IP address. Any other ideas?

Posted By: WebWiz-Bruce
Date Posted: 14 July 2012 at 5:23pm

Could be that there is an issue with the persons browser, have them try another browser. They also need to make sure they have JavaScript enabled.

If that doesn't work it maybe some internet security software running on their computer causing the issue.

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