Web Wiz Hosting Support Forums - Unable to Access Support

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Unable to Access Support

Printed From: Web Wiz Forums
Category: Web Wiz Hosting Services Forums
Forum Name: Web Wiz Hosting Support Forums
Forum Description: Support forum for Web Wiz Hosting services and solutions.
URL: https://forums.webwiz.net/forum_posts.asp?TID=30962
Printed Date: 28 March 2026 at 9:19am
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com

Topic: Unable to Access Support

Posted By: DRV
Subject: Unable to Access Support
Date Posted: 09 March 2014 at 2:40pm

I have a query about DNS configuration that does not seem to be covered by the existing forum posts or the videos.

But on trying to access the customer support portal with the Web Panel credentials I am unable to access it (error Authentication Failed Unknown or Disabled user).

Can anyone advise how I can get access to the support Portal sorted?

Replies:

Posted By: WebWiz-Bruce
Date Posted: 10 March 2014 at 8:23am

You login to the Support Portal using the email address that you signed up with and the password.

If you have forgotten the password you can use the tool below to request a new password:-

https://www.webwiz.net/clientarea/forgotten-password.htm

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