Web Wiz Forums - Unreasonable Users / Limit Number of Posts

Unreasonable Users / Limit Number of Posts

Printed From: Web Wiz Forums
Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz Forums
Forum Description: Support forum for Web Wiz Forums application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=31540
Printed Date: 29 March 2026 at 1:29pm
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com

Topic: Unreasonable Users / Limit Number of Posts

Posted By: minnesotadev
Subject: Unreasonable Users / Limit Number of Posts
Date Posted: 24 April 2018 at 6:31pm

We primarily manage support for our web app via the WebWiz support forum.

We have some forum members that just can't help themselves. They are creating an unreasonable burden on our support staff. The most recent problem user posted 104 times in one week, and we have responded 104 times. He is paying us $20/month.

Is there any way to limit the number of posts by a particular user in a certain time period (hour/day/week/year)?

Any other suggestions?

Replies:

Posted By: WebWiz-Bruce
Date Posted: 25 April 2018 at 11:12am

Sorry there is not a way to limit the number of posts a single user can make.

The only workaround I can think would be to suspend their account manually and then re-enable later after a set time.

You could update forum rules to say that if you post more than x number of posts per week your account will be suspended for the rest of the week.

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Posted By: minnesotadev
Date Posted: 25 April 2018 at 2:36pm

Thanks for the response and the suggestion Bruce. The issue with that is that I can't customize the suspension message.

I was just hoping there was some sort of throttle setting for post frequency that I missed. I will probably look into creating a Mod for this as I'm quite familiar with Classic ASP.

I have another user with 1634 posts (not threads) in 4 years. We've responded probably 1500 times to him. We just suspended his account and he was somehow shocked by that. Imagine having to reply 1500 times to one of your users here on the forum or via a support ticket. Uggh.

If anyone else has input on my situation let me know.

Posted By: WebWiz-Bruce
Date Posted: 25 April 2018 at 4:10pm

There is a flood control within the admin area which limits the number of posts non admin user can make within set time frames.

I did not mention this before as it effects all non admin users, but you could use this if you want to limit the frequency of posts for all users.

To change the suspension message text. All the text within the forum is kept in the files in the language_files folder. You can edit these in notepad to change the text used within the forum.

Also the ladder system could be used. You could place certain members in a ladder group that when they reach a certain number of posts the group they get moved to has no permission to post in some or all forums.