Forget Password
Printed From: Web Wiz Forums
Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz Forums
Forum Description: Support forum for Web Wiz Forums application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=7804
Printed Date: 06 April 2026 at 3:35pm
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com
Topic: Forget Password
Posted By: tester
Subject: Forget Password
Date Posted: 02 December 2003 at 3:59pm
|
Hi there, When I click "forget password", then I enter userName and email, but no new password received, instead I got the message: Sorry, the email address entered does not match the one listed for that username. But I checked the email and userName in database, it indeed match. Any advice. |
Replies:
Posted By: WebWiz-Bruce
Date Posted: 03 December 2003 at 4:33am
|
If you have entered any details directly into the database they will
not have been run through the filters so may not then match.
------------- https://www.webwiz.net/web-wiz-forums/forum-hosting.htm" rel="nofollow - Web Wiz Forums Hosting https://www.webwiz.net/web-hosting/windows-web-hosting.htm" rel="nofollow - ASP.NET Web Hosting |
Posted By: tester
Date Posted: 03 December 2003 at 8:14am
|
Hi There, What I did is to register me as new user by filling out the registration form, then I click "forget password", then put my user name and email in there, it gave me "user name and email not matching error". I did not do anything directly in database. Thanks |
Posted By: WebWiz-Bruce
Date Posted: 03 December 2003 at 9:14am
|
What username and email address are you trying to use??
------------- https://www.webwiz.net/web-wiz-forums/forum-hosting.htm" rel="nofollow - Web Wiz Forums Hosting https://www.webwiz.net/web-hosting/windows-web-hosting.htm" rel="nofollow - ASP.NET Web Hosting |
Posted By: tester
Date Posted: 03 December 2003 at 9:23am
|
Thanks for quick response. I am using fields in tblAuthor table "username" and "author_email", which are all the information I put in registration page. Then I am enable email notification, I understand it will re-create new password in "forget password" page, but I keep getting email and username not matching error. Please help. |
Posted By: WebWiz-Bruce
Date Posted: 03 December 2003 at 9:27am
|
What are they????? Without knowing I can not test to find the problem. Copying and pasteing directly from the database may not work as the usernames and emails go through security filters before they are saved, they then have to be decrypted to get them back to their original state. You need to workout what they where oringinly and type them into the forgotten password page in that original exact format, not in the format they are stored in the database. ------------- https://www.webwiz.net/web-wiz-forums/forum-hosting.htm" rel="nofollow - Web Wiz Forums Hosting https://www.webwiz.net/web-hosting/windows-web-hosting.htm" rel="nofollow - ASP.NET Web Hosting |
Posted By: tester
Date Posted: 03 December 2003 at 9:34am
|
For example, I just registered in my forum a new user, userName: tester, email mailto:czbeanie@comcast.net - czbeanie@comcast.net and then I can login using tester as my username with the password. Then I logout the forum, click "forget password", put "tester" as username, and mailto:cabeanie@comcast.net - cabeanie@comcast.net user email, then I got "Sorry, the email address entered does not match the one listed for that username. Please try again." error |
Posted By: tester
Date Posted: 03 December 2003 at 9:41am
|
It is working correctly on your forum, when I put username and email address in "forget password", it sent me new password. But in my local copy(sql server version 7.6), it is not working, and keep telling me not matching. |
Posted By: WebWiz-Bruce
Date Posted: 03 December 2003 at 10:41am
|
The problem is that your email address contains the reserved database word 'cast' To fix this bug will take allot of coding so for a fix you will need to wait for the next version. ------------- https://www.webwiz.net/web-wiz-forums/forum-hosting.htm" rel="nofollow - Web Wiz Forums Hosting https://www.webwiz.net/web-hosting/windows-web-hosting.htm" rel="nofollow - ASP.NET Web Hosting |
Posted By: tester
Date Posted: 03 December 2003 at 11:39am
|
Thanks for your time, yes, I create another user, using yahoo email address, and it works. But on your forum (this one), everything is working fine with my comcast email, do you have different version than mine or you already have a fix?
|