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User does not receive account activation

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Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz Forums
Forum Description: Support forum for Web Wiz Forums application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=8668
Printed Date: 07 April 2026 at 11:06am
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com

Topic: User does not receive account activation

Posted By: danm
Subject: User does not receive account activation
Date Posted: 08 January 2004 at 3:36am

Hi,

I've just installed the SQL forum on a test account at jodohost. Everithing it's ok except account e-mail activation. After rgistration user does not receive this e-mail, I've tried to logon again -> resent e-mail activation but no result.

If I go to admin menu and use Mass Email Members everithing it's ok, all users are receiving the e-mail message, including users that are waiting for e-mail activation.

Any suggestion?

Replies:

Posted By: WebWiz-Bruce
Date Posted: 08 January 2004 at 6:16am

I would ask your host about this as it sounds more like a delay in the mail server sending out the email.

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Posted By: danm
Date Posted: 08 January 2004 at 7:01am

-boRg-

I also have an 7.6 Access version installed and the e-mail for activation is received immediately, also on SQL 7.7 version mass mailing work very quick, the e-mail is received almost immediately

hope this help

Posted By: WebWiz-Bruce
Date Posted: 08 January 2004 at 7:53am

The speed at which the email is received is more down to the SMTP server you are using and how much load it is under, rather than the actual code used in the forum.

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Posted By: danm
Date Posted: 08 January 2004 at 8:01am

strange is the fact that I've tested "Mass mail" and "resent activation e-mail" at the same time, first reach all e-mail destinations immediately but the second one didn't work, now I have almost 3 hours from the registration process and nothing. I believe both procedures use the same mail server.

could be a file that is corrupt?

Posted By: danm
Date Posted: 08 January 2004 at 3:56pm

I've installed also the ACCESS version 7.7 and it doesn't work. E-mail registration is NOT send. Any other e-mail works ok.

To double check I've also installed an 7.6 ACCESS version and there is no problem, e-mails for activation are received immediately.

Could be something wrong with 7.7.

http://test2.jodoshared.com/forum - http://test2.jodoshared.com/forum

Posted By: Jason2004
Date Posted: 08 January 2004 at 4:02pm

Same thing here using either CDOSYS or ASPMail. Both work fine with my 7.6 installation.

The Mass Mailing works fine but 'Email Activation' and 'Forgotten Password' emails do not.

Posted By: Maxim_Storm
Date Posted: 08 January 2004 at 8:42pm

Mine doesnt send email activation or login reminder emails but does mass mail.

Max

Posted By: gbrandwood
Date Posted: 09 January 2004 at 10:35am

My situation is the same. Users are not sent registration emails (several hours passed). No errors are returned. Emails using our internal SMTP server normally arrive immediately.

Setup: AspMail v3 installed and working (other applications use this) on IIS 6 (Windows 2003 Standard Edition), WWF 7.7.

Hope you can help or offer support.

Posted By: WebWiz-Bruce
Date Posted: 09 January 2004 at 10:54am

I have tested this on a few sites now and haven't found a problem with the code itself.

The same functions are used to send the mass email as all the other emails, this function has not changed in the way emails are sent since around version 7.0 and I can not find any sort of problem in the code.

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Posted By: gbrandwood
Date Posted: 09 January 2004 at 11:06am

Is there any way I can test where the problem lays? I'd rather I got an error as then I'd know where to look.

Posted By: gbrandwood
Date Posted: 09 January 2004 at 11:11am

I've just forced the code to write the SMTP address and it's showing as "" (i.e. nothing). Therefore, the send command is not being invoked. Could this be it? The SMTP address is present in the system.

Could this problem be because I upgraded and migrated from 6.34?

Posted By: gbrandwood
Date Posted: 09 January 2004 at 11:28am

Okay, as a temporary fix, I have done the following to make it work:

Changed line 249 in "functions_send_mail.asp" from:

.Host = strOutgoingMailServer

To:

.Host = "172.16.8.103"

And line 270 from:

If NOT strOutgoingMailServer = "" Then .Send

To:

.Send

It seems to work now.

Posted By: gbrandwood
Date Posted: 09 January 2004 at 11:40am

Then again, I seem to be getting all kinds of emails now - everytime someone posts a message.

Please ignore my last message!!

Posted By: Semikolon
Date Posted: 09 January 2004 at 11:47am

i dont think this is a web wiz forums problem.. if you have changed something in the files, try reinstall the forum..

Posted By: WebWiz-Bruce
Date Posted: 09 January 2004 at 12:01pm

What you have done is exactly the same as entering your mainl servers address into the admin area.

It sounds to me that for some reason the application variables are not updating in the main forum. Try upadting the main forum conifguration page that shopuld hopefully force the application variables to update with the correct mail server settings.

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Posted By: Bruce Brown
Date Posted: 09 January 2004 at 12:02pm

We did a clean install of 7.7 to set up new forums and we have the exact same problem. Registration emails are not being sent.

When I go to the admin section to do a mass mailing and send an email from there, it works fine.

New members are not receiving their registration emails.

Posted By: Jason2004
Date Posted: 09 January 2004 at 12:14pm

I reuploaded another clean copy of the forum and still have the same problem. I updated the main forum config again to make sure the application variables update.

My site still has a 7.6 version installed that works fine sending emails using the same database as the 2 7.7 installations.

Posted By: WebWiz-Bruce
Date Posted: 09 January 2004 at 12:21pm

I can't see why this problem seesm to be occuring with some users as all the test servers I use have no problem.

As I can't replicate the problem I can't come up with a fix. The only things I can do is guess what is worng, but until I know for certain I can't write a fix for this or test it.

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Posted By: Bruce Brown
Date Posted: 09 January 2004 at 12:26pm

We are using ASPEmail in case it helps...

Posted By: WebWiz-Bruce
Date Posted: 09 January 2004 at 12:28pm

One thing you could try is at line 124 of the file email_notify_configure.asp in the admin folder enter the following code:-

'Update variables

    Application("strMailComponent") = strMailComponent

    Application("strIncomingMailServer") = strMailServer

    Application("strWebsiteName") = strWebSiteName

    Application("strForumPath") = strForumPath

    Application("strForumEmailAddress") = strAdminEmail

    Application("blnEmail") = blnEmailNotify

    Application("blnSendPost") = blnSendPost

    Application("blnEmailActivation") = blnMailActivate

    Application("blnEmailMessenger") = blnEmailClient

If that doesn't work try changing the following veriable in the common.asp file to false:-

blnUseApplicationVariables = false

If the secound one fixes the problem at least I know it's narrowing it down to the application variables.

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Posted By: WebWiz-Bruce
Date Posted: 09 January 2004 at 12:29pm

Bruce Brown wrote:

We are using ASPEmail in case it helps...

The mail componet shouldn't make a difference but could you try with other componets just incase.

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Posted By: danm
Date Posted: 09 January 2004 at 12:33pm

I'm using CDOSYS and the same result

Posted By: Jason2004
Date Posted: 09 January 2004 at 12:34pm

Bruce Brown,

I have the same problem using either ASPMail or CDOSYS.

Borg,

Thanks for giving us some info to start with.

Posted By: Jason2004
Date Posted: 09 January 2004 at 12:39pm

I just changed the line:

blnUseApplicationVariables = false

and it works now.

Thanks for the help.

Posted By: danm
Date Posted: 09 January 2004 at 12:41pm

Same here, changed

blnUseApplicationVariables = false

in common.asp and it works

Posted By: WebWiz-Bruce
Date Posted: 09 January 2004 at 12:45pm

Right finally tracked down the problem. The application variable at line 338 of the file common.asp has the wrong name:-

Change line 338 of the file common.asp from:-

Application("strIncomingMailServer") = strOutgoingMailServer

To:-

Application("strOutgoingMailServer") = strOutgoingMailServer

This meant that the SMTP server name was not being loaded into the forum and so the email was not sent.

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Posted By: Bruce Brown
Date Posted: 09 January 2004 at 12:46pm

Will changing this value negatively affect anything else? I don't want to create any additional problems if this is just a band-aid and not a fix.

Posted By: WebWiz-Bruce
Date Posted: 09 January 2004 at 12:52pm

This is the fix for the problem. The problem was that I used the wrong veriable name thus the SMTP server address failed to load, by changing the variable to the correct name fixes the problem.

Change line 338 of the file common.asp from:-

Application("strIncomingMailServer") = strOutgoingMailServer

To:-

Application("strOutgoingMailServer") = strOutgoingMailServer

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Posted By: WebWiz-Bruce
Date Posted: 09 January 2004 at 12:54pm

If option explicit worked on application variables this problem would have been found as soon as I typed the incorrect name for the variable, but as it doesn't it allowed this incorrect veriable name to slip though.

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Posted By: Jason2004
Date Posted: 09 January 2004 at 1:00pm

Thank You!!!

Works great.

Posted By: Maxim_Storm
Date Posted: 09 January 2004 at 1:43pm

rememeber when you make the change you need to update the forum email configuration to update the settings seemingly before the fix works.

Thanks Everyone

Posted By: gbrandwood
Date Posted: 12 January 2004 at 4:49am

Maxim_Storm, I don't know why you are right but you certainly are ! It is now working after the fix and Admin update. Thanks Borg and everyone else.

Posted By: Maxim_Storm
Date Posted: 12 January 2004 at 8:27am

Yeah we found same thing we changed our code like Borg said but found it wouldn't work until we hit admin update LOL

Glad you got it working

Max