Telewest broadband

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AntiCap

Clarification from Telewest - It's not "capped"

Following our earlier story "New Capped Services Launched AntiCap has been contacted by Telewest Broadband's consumer PR Manager, John Moorwood. He has expressed concern that, in common with much of the media the Telewest service has been compared to the BT offering, whereas they are differently regulated.

Mr Moorwood states:

Hi guys. Just seen your combined piece on the new Telewest Broadband and BT Broadband service launches (256kb blueyonder and BT Basic respectively). I've got to object to the use of the term 'cap' in relation to our new Blueyonder service.

BT has been open about its cap and users will eventually be charged extra
for exceeding that limit. The 750Mb of data traffic per day that we refer to
is merely a usage guideline and is not intended to act as a strict cap.

If we were imposing a strict cap we would make it very clear. But with the
256kb service we would only contact a customer if they regularly and significantly exceeded that usage guideline for a sustained period - and then only to recommend they move to a faster service in 512kb, 1Mb or 2Mb blueyonder broadband. It would not result in them being charged extra or having service terminated for over use

AntiCap is pleased to see a responsible attitude to budget services and that customers would be offered the clear upgrade path where they use the service heavily.

huwnet wrote: Luckily the normal BT service is not capped. However they now offer a cheaper soultion that is capped.

Not at the moment but the way things are going BT may just join the rest. It seams to me Broadband ISPs are learning fast on how to pull a fast one over its customers. Capping and then making the package look good seams to be the sales technique. We can only hope this is not going to bee across the board.