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aloha55 
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 Topic: Users Not Able To Log On: Likely Cookie Issue
Posted: 07 October 2008 at 5:23pm |
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I have had an inordinate number of users that have problems staying logged on. They are able to log on but then when they try to post they are kicked back to the logon screen. I have done some investigating through screen-sharing and discovered that:
1) a SessionID is added to all URLs
2) They are using IE
3) They have some sort of Toolbar or AV/Security suite installed
An ideas on how to resolve this?
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aloha55
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Posted: 07 October 2008 at 5:30pm |
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From the includes/setup_options_inc.asp file, I uncommented the following line.
strCookiePath = "/" 'Uncomment this line if your forum has issues with cookies
Other notes: I am using the forum in a frames situation. There is a top and side navigation frame and the WWF forum is in the main frame.
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123Simples
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Posted: 07 October 2008 at 5:38pm |
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If a session ID or SID number is being added in this is almost a certainly a cookie issue. I personally use Firefox, but have noticed something similar on Internet Explorer 7 myself. I'm sure however there is a fix to this and someone may know where the answer lies
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aloha55
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Posted: 07 October 2008 at 5:49pm |
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Yes, the SID is being added for the problem users.
The forum is located here: wwwroot/forum/
Should my cookie path be /forum/ ?
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123Simples
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Posted: 07 October 2008 at 5:58pm |
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No that is not the issue - the wwwroot folder contains the right path, since anything above the wwwroot should not be visible to the browser
Would you like to give us your forum address or PM me so I can see what you see
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WebWiz-Bruce
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Posted: 08 October 2008 at 8:03am |
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If it were a server issue with the way cookies are set then all users would see an SID number in the address bar.
As this only affects some users, then these users who see the SID number in their address bar do not have cookies enabled on their web browser, or they have security software on their computers that block cookies.
If they do not want to change their security settings then you should get them to whitelist your site so that cookies can be used.
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aloha55
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Posted: 08 October 2008 at 12:12pm |
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Bruce:
Thank you kindly for the answer.
Why are
cookies required for WWF logons? Can't the SID be used for session
tracking? If not, then why even have a SID appended to the URLs?
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WebWiz-Bruce
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Posted: 08 October 2008 at 12:39pm |
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Cookies are not required for logins although they do help.
Those without cookies enabled will be tracked by sessions, however, if like in your case they are being logged out then it indicates an issue with the server holding sessions and points to issues like the application pool on the server recycling.
You should contact your web host about this and ask them to look into why sessions are not being held on the server.
If you don't have any luck with your web host you can enter the file includes/setup_options_inc.asp and set it so that sessions are held in the database instread, howver this does place extra load on the database and does effect performance.
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