Why some people should not have a PC

How did it happen?

when i worked for PCServiceCall  (the dixons and freeserve customer service centre) i had some great, well not so great phone calls.

i recieved phone calls at 2.30 in the morning from people complaining their PC wasn't worknig correctly.. turning out they were drunk and getting their TV confused with their PC.

other notable calls include..

Me: Hello, PC Service Call.. how can i help?
Customer: i'm trying to turn off my computer. the screen went blank and now it says 'it is now safe to turn off your computer'.. shoulds i turn it off?
Me: No! you must leave it for 30 min or you may damage it.
Customer: Really? oh.. ok.. thanx

Me: Hello, PC Service Call.. how can i help?
Customer: i am trying to install this program. and it says i should click next to continue. i'm not sure what to do?
Me: click next.
Customer: you mean the little square that says next on it?
Me: yes.
customer: thankyou! it worked.

and they were paying £1 a min at  the time. i can't remember most of the stuff anymore.. it was about 4-5 years ago..

Mart wrote: How did it happen?

just let me give you a tip... don't let a 4 year old with peanut butter near your computer that's missing a cover

Another one i solved pretty easily was my friend's computer was shutting down unexpectively... i told him it was probably the battery, he didn't listen... he sat on customer service for 3 hours just for them to go through all their diagnostics and to give him the same answer