Why some people should not have a PC

Here we go again....

I have just been trying to help a customer with burning a CD problem.

I asked the customer to explain the problem they where having to the response "I am trying to copy my pictures to a CD R/W disk". With this in mind I started the diagnostics by asking what software they where using, are they using a blank CD R/W disk to place the data on, that kind of thing. After a short time I asked the customer do they have a CD R/W drive in the PC "YES" informed the customer. Again I went into diagnostics but this time taking them into the settings of the burning software to see if there was a CD R/W drive NONE found. I was starting to think this was a fault with the part that was until I asked, "can you tell me what it says on the face of the CD R/W drive?" To the reply of "YES 56x". This is a CD ROM dirve I reported and not a CD R/W drive where did the burning software come from?. Customer I downloaded it had no burning software on the computer. My reply "You had no burning software as you have no CD R/W drive in your PC ".

This stuff is by far and aways NOT limited to the "old and useless". It happens with the pros as well.

I had a guy trying to get some tech support from me on how to use our product with his other one - a high-end professional media post-production workstation - the kind that starts at $10,000 for the el-cheapo version... He uses this everyday as well. Turns out that he's completely got the wrong software for what he wants to do (the workstation) and is totally confused about what it can and cannot do.

But, then again, if you look at MOST documentation for almost any technology product (especially computer products and software), it is laughable how pathetic it really is. The toaster makers usually do a pretty good job though