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11-08 search issue.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote spoonz Quote  Post ReplyReply Direct Link To This Post Topic: 11-08 search issue.
    Posted: 21 March 2017 at 12:04am
Anyone else getting 500 internal server error when using search on their forums? It is doing it on this support forum also so not unique to my own.

Tried several browsers and all doing it. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 21 March 2017 at 11:57am
It looks like your web browser is producing some strange non compliant HTML that causes the word highlight part of the search feature to fail.

Will need to look in to this in the lab and fix if for the next release.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote spoonz Quote  Post ReplyReply Direct Link To This Post Posted: 21 March 2017 at 12:15pm
I have tried it at work and at home so it happens on different pc's. Problem is there on IE11, Chrome and Edge. Not tried Firefox.
 
It was working fine on 11-06 so it was something introduced when I upgraded to 11-08
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Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 21 March 2017 at 2:31pm
We have had another customer report the same issue in 10.18.

We have been able to replicate the issue with both 11.06 and 11.09 in the lab.

It looks like the issue is caused if you create a post in the latest version of Chrome and that post contains a line break. The HTML <br> tag that Chrome creates is not detected correctly causing the search word highlighter to crash.

We hope to release a new version that fixes this issue later today.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote spoonz Quote  Post ReplyReply Direct Link To This Post Posted: 21 March 2017 at 2:42pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 21 March 2017 at 2:54pm
A new version, 11.10 that you can download now, has been released which fixes this issue.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guzziriders Quote  Post ReplyReply Direct Link To This Post Posted: 27 March 2017 at 8:22pm
Several people have reported this very recently on our WebWiz forum, version 11.04. Can't see how Chrome could come into it, most don't use that. I don't but got the same problem just now.
Will see about changing to 11.10.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 28 March 2017 at 8:08am
This has been heavily tested in the lab and the issue is caused by the way the latest version of Chrome creates line breaks in posts.

The issue is not caused by the person searching using Chrome but if any of the Search Results contain a Post created in the latest version of Chrome the Search will crash with a 500 Internal Server Error Message.

This only effects searches where you select 'Show Posts' and not for searches where the person selects 'Show Topics'.

The issue is caused by the search words being highlighted in the Posts returned by the search. When it comes to a post created in Chrome with a line break the search results crash as the search word highlighter can not correctly determine the end of the <br> line break created in Chrome.

As Chrome is the most popular browser on the Internet with a 63% share as of December 2016, it is very likely that a number of posts on your forum are created in Chrome.
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