| Author |
 Topic Search  Topic Options
|
Michel_K17 
Newbie
Joined: 26 November 2006
Status: Offline
Points: 6
|
 Post Options
 Thanks(0)
 Quote  Reply
 Topic: Admin Account gets logged off at random
Posted: 26 November 2006 at 11:54pm |
|
Hi,
Not sure what is going on. My Admin and Forum Moderator user accounts get kicked-off on what seems like a random event. When using either of the two accounts, while I try to perform such tasks as making a change through the CP, or uploading a file, I suddenly get a warning that says "Only members with sufficient permission can access this page." (even though the top of the forum still says I am logged in.
I can then continue to perform low-level tasks like posting a message, but all higher-level tasks are denied until I log off and log back in.
I thought it was a "time elapsed" problem, so I tested leaving the site open for a few minutes, and sometimes I was denied as above, but sometimes, it continued to work. Tested IE6 and Firefox 1.5.
Any ideas?
Edited by Michel_K17 - 27 November 2006 at 12:00am
|
 |
Michel_K17
Newbie
Joined: 26 November 2006
Status: Offline
Points: 6
|
Post Options
Thanks(0)
Quote Reply
Posted: 27 November 2006 at 12:03am |
|
One more interesting thing. If, as the Moderator, I get denied to add a picture to a post, I can close the picture window, then hit the "Back" button on the browser, then click "Reply" again, and now I do not get the error message when I attempt to add a picture.
|
|
WebWiz-Bruce
Admin Group
Web Wiz Developer
Joined: 03 September 2001
Location: Bournemouth
Status: Offline
Points: 9844
|
Post Options
Thanks(0)
Quote Reply
Posted: 27 November 2006 at 9:09am |
|
The issue sounds like a problem with the web server holding the ASP session.
|
|
|
|
Michel_K17
Newbie
Joined: 26 November 2006
Status: Offline
Points: 6
|
Post Options
Thanks(0)
Quote Reply
Posted: 28 November 2006 at 5:31am |
Hi, Thanks for the quick reply. So is the problem the server not holding the ASP session? It is hosted on a 1&1 server. Is there any setting that I can look for, or any words I should use if I ask 1&1 for help? I am curious why the normal session settings do not get lost (ie, it still says [Logout MyName] at the top telling me that the forum still thinks I am logged in somehow. I did some more experimenting, and here is what I was able to repeatedly do: - Log in using my Forum Moderator Account
- Post a message
- Click on the "Insert Image" button and confirmed that it was working OK. Clicked Cancel to return to the message edit window.
- Wait about 30 seconds
- Click on the "Insert Image" button again and get the error message. Click "Cancel"
- It still says that I am logged in at the top of the forum, but hit the "refresh" button anyway.
- Click on the "Insert Image" button, and now it's working again.
Now, I will tell you that I did not have this problem with v7. Is there something different between that and v8? I have noticed that to login to the Admin account, I have to login twice: once is the normal login, and then a second time to access the CP. Not a bad idea, but my question is: "If there was an ASP session holding problem, would it not affect the normal login and normal users as well?" (but it does not) Thanks! That problem not withstanding, I really like the changes for the new v8.
|
|
__n3o__
Groupie
Joined: 08 November 2005
Location: United Kingdom
Status: Offline
Points: 135
|
Post Options
Thanks(0)
Quote Reply
Posted: 28 November 2006 at 8:37am |
If you do a search you'll see a few people have had the same problem (Me being one)... Although I love v8 (& WWF) this is the only bug I have never been able to sort out, no matter what I did it just kept randomly happening to me and a few other people... Just something we have learnt to live with? I think it might just be people surfing through a large network.... As it only happens for me at work, never at home when I just have one computer attached to a Belkin router 
|
|
WebWiz-Bruce
Admin Group
Web Wiz Developer
Joined: 03 September 2001
Location: Bournemouth
Status: Offline
Points: 9844
|
Post Options
Thanks(0)
Quote Reply
Posted: 28 November 2006 at 9:05am |
|
Now that you mention 1&1 I can see the problem. 1&1 are not a good web host, just do a search on this forum to see the issues people have with 1&1.
The problem is definitely a session issue, but getting 1&1 to sort the issue would be like getting blood out of a stone. The best option would be to switch to a better web host
|
|
|
|
Michel_K17
Newbie
Joined: 26 November 2006
Status: Offline
Points: 6
|
Post Options
Thanks(0)
Quote Reply
Posted: 29 November 2006 at 2:18am |
OK, thank you both. Much obliged. I'll continuing experimenting. For others reading this post and considering 1&1: - The Good: I've been lucky with 1&1 for the last 2 years which is better than the last 3 other service providers: one went bankrupt, one was down regularly, and the last had poor download performance. From that perspective, 1&1 has been stellar, and they are very good at continuously upgrading their tools and offer decent help files.
- The Bad: Their tech support is atrocious (basically non existent). I asked NET 2.0 and got that within 2 months. For both other queries, they took 48 hours to respond, and basically gave me the brush off.
|
|
barnaby wild
Newbie
Joined: 29 November 2006
Location: United Kingdom
Status: Offline
Points: 3
|
Post Options
Thanks(0)
Quote Reply
Posted: 29 November 2006 at 1:00pm |
|
Hi all.
I'm noticing this effect on my test rig, my server is a newly installed MS Sql Server 2000 on W2K3 with IIS6.
It's not in any way a disaster for me, and if the developers would like me to run any tests I'd be happy to help.
Jon
|
|
