Sorry Kevin the instructions that I was referring to were the instructions given when setting up the Secured Folders in your Control Panel, such as changing ASP.NET to use Integrated Pipeline. This is why I asked if you could create a support ticket as this would allow us to have a look at your account to see if you had correctly set up your website to work with Secured Folders.
You should have also received an email with information on your Hosting Space when you signed up which includes links to further documentation on using the Control Panel. If you have missed this then you can download the Control Panel documentation from the bottom of the page below:-
http://www.webwiz.net/webhosting/support/control_panel.asp