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Forum LockedEmail visualization problem
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Diyko View Drop Down
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Points: 14 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Diyko Quote  Post ReplyReply Direct Link To This Post Posted: 25 January 2011 at 11:29pm
Thanks for the hints,
I've now tried this but it doesn't seem to have an effect still getting £ symbol instead, I tried setting the include/browser_page_encoding_inc.asp file const to iso-8859-1 too. But still the same result.
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123Simples View Drop Down
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Points: 1192 		Post Options Post Options   Thanks (0) Thanks(0)   Quote 123Simples Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2011 at 11:59am
Originally posted by MrTWS MrTWS wrote:


Any templates or text you have already saved would need to be edited and re saved under the new page encoding...


What I did in order was update the includes/setup_options_inc.asp file and changed the page encoding from UTF-8 to iso-8859-1 - uploaded that file

Then I went back into the template newsletter and re-edited the newsletter, saved it and then sent it off again. It did work for me - I use Outlook 2007 on emails

As Bruce said also, it might be the email encoding on your email software.
To establish this you would need to see if other emails came through with strange letters, and this page might help - LINK to establish what encoding your email client is set on
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Diyko View Drop Down
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Points: 14 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Diyko Quote  Post ReplyReply Direct Link To This Post Posted: 27 January 2011 at 7:29pm
Hi MrTWS,
Thanks for your help on this but still seem to be having trouble here.
 
I've double checked that I've set the encodings correctly to iso-8859-1 from UTF-8.
I created a new test newsletter without a template and put in some test text.
Then I 'toggled to HTML view' typed in a &pound; tag
toggled back from HTML view and it displays correctly as £.
Sent a preview email 
The preview email popup displays the £ as � (in firefox browser), however the email comes in displaying the £ sign OK.
Did the same for the preview section.
pressed Save Only
And when I navigate to the Newsletter in a browser get the £ characters.
 
I've tried 3 browsers (Chrome,Firefox,IE) and all display the same.
 
Am I missing something?
 
Here's a link to the test newsletter :
 
Thanks
 
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Diyko View Drop Down
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Points: 14 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Diyko Quote  Post ReplyReply Direct Link To This Post Posted: 27 January 2011 at 7:35pm
Just tested this in the online demo version on the webwiz site and the pound sign is displaying correctly. Could it be a database configuration problem?
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123Simples View Drop Down
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Points: 1192 		Post Options Post Options   Thanks (0) Thanks(0)   Quote 123Simples Quote  Post ReplyReply Direct Link To This Post Posted: 27 January 2011 at 8:09pm
Okay lets establish the way through this (by the way thanks for your patience)

Okay, so to try and eliminate the issues, (and sorry for confusion) let's start back at the beginning. If you eliminate each step, then you eventually (hopefully end up with an solution) LOL

First, return the includes/setup_options_inc.asp file back to page encoding UTF-8.
Next re-edit the newsletter (the one in your example), save it and does it then display a £ sign on the browser?
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Diyko View Drop Down
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Points: 14 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Diyko Quote  Post ReplyReply Direct Link To This Post Posted: 28 January 2011 at 10:20pm
Right here's what I've done:
I Set the includes/setup_options_inc.asp back to UTF-8
I re saved the test newsletter reinserting the &pound; tag in the code view
Saved and viewd in a browser and still got the £ showing.
At this point I though I would reset the includes/browser_page_encoding_inc.asp file to UTF-8
Once i did this and refreshed the newsletter in the browser the £ was displaying correctly. Happy Days...
However when I went back into the newsletter to edit and resaved the pound tags as I did before I got the dreaded £ signs again.
 
I hope this reveals some clues.
 
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