Email visualization problem
Printed From: Web Wiz Forums
Category: Web Wiz Web App Support Forums
Forum Name: Web Wiz NewsPad
Forum Description: Support forum for the Web Wiz NewsPad application.
URL: https://forums.webwiz.net/forum_posts.asp?TID=24826
Printed Date: 28 March 2026 at 1:52pm
Software Version: Web Wiz Forums 12.08 - https://www.webwizforums.com
Topic: Email visualization problem
Posted By: spider975
Subject: Email visualization problem
Date Posted: 14 November 2007 at 3:08pm
|
Hi,
few minutes ago, I had do the first mass-mailing.
I have a problem:
If I open email some word are:
for examples:
mercoledì 14/11/2007
rilascerÃ
portatili?
etc etc
while I if read newsletters via web http://newsletters.sysadmin.it/newsletter.asp?article=1 - http://newsletters.sysadmin.it/newsletter.asp?article=1 it's all ok!
Can you help me? ------------- "random notes from an Italian IT professional" http://blogs.sysadmin.it/stefano - http://blogs.sysadmin.it/stefano |
Replies:
Posted By: WebWiz-Bruce
Date Posted: 14 November 2007 at 3:41pm
|
This will be to do with the character encoding that you have set for NewsPad and the character set set for the email client. If the page encoding is different it can sometimes course characters to not display correctly. ------------- https://www.webwiz.net/web-wiz-forums/forum-hosting.htm" rel="nofollow - Web Wiz Forums Hosting https://www.webwiz.net/web-hosting/windows-web-hosting.htm" rel="nofollow - ASP.NET Web Hosting |
Posted By: spider975
Date Posted: 14 November 2007 at 3:59pm
|
in browser_page_encoding_inc?
Ok i had set iso-8859-1 the same of my forum! ------------- "random notes from an Italian IT professional" http://blogs.sysadmin.it/stefano - http://blogs.sysadmin.it/stefano |
Posted By: Diyko
Date Posted: 23 January 2011 at 10:22am
| I have a similar problem with Pound signs £ in the editor they display fine but when published display as £ i've tried changing the encoding but still displays funny. |
Posted By: 123Simples
Date Posted: 23 January 2011 at 7:40pm
|
You could try switching temporarily to code view on the editor £ in code view would be £ Hope that helps ------------- http://www.123simples.com/" rel="nofollow - Visit 123 Simples Web Design |
Posted By: Diyko
Date Posted: 24 January 2011 at 11:29am
|
Thanks MrTWS, I've tried this but still outputs as £. I input the £ in code view switch back looks ok, but if I then switch back to code view the £ tag is replace with a straight £ again. Funny thing is that when I do a preview in browser of the newsletter the £ displays correctly.
It's only when looking at the newsletter in an email or through the newspad that it displays incorrectly. |
Posted By: 123Simples
Date Posted: 24 January 2011 at 6:07pm
Hi Diyko I have just tried it on my newspad, and yes the same thing happened. Interestingly I tried 2 ways of doing this - one by using rich text editing, the other by going into code view. In code view it clearly does not change the £ symbol for some reason, but did correctly change the shortcut & (and)
If it does not change the £ symbol into HTML code, then yes it would cause this, as my example email I got shows:
Bruce - can you confirm if the error can be easily sorted on this please? ------------- http://www.123simples.com/" rel="nofollow - Visit 123 Simples Web Design |
Diyko wrote:Posted By: 123Simples
Date Posted: 25 January 2011 at 3:24pm
|
Hi Diyko Further to this newsletter £ symbol I searched through the files and then searched the forums too I have just tried and tested this and it now correctly sends me an email with a pound symbol. For some reason the £ does still not show in code view, but in HTML and emails it correctly renders the £ sign Try editing the includes/setup_options_inc.asp file and change the page encoding from UTF-8 to iso-8859-1 Any templates or text you have already saved would need to be edited and re saved under the new page encoding, but it does work [CODE] ------------- http://www.123simples.com/" rel="nofollow - Visit 123 Simples Web Design |
Posted By: Diyko
Date Posted: 25 January 2011 at 11:29pm
|
Thanks for the hints,
I've now tried this but it doesn't seem to have an effect still getting £ symbol instead, I tried setting the include/browser_page_encoding_inc.asp file const to iso-8859-1 too. But still the same result.
|
Posted By: 123Simples
Date Posted: 26 January 2011 at 11:59am
What I did in order was update the includes/setup_options_inc.asp file and changed the page encoding from UTF-8 to iso-8859-1 - uploaded that file Then I went back into the template newsletter and re-edited the newsletter, saved it and then sent it off again. It did work for me - I use Outlook 2007 on emails As Bruce said also, it might be the email encoding on your email software. To establish this you would need to see if other emails came through with strange letters, and this page might help - http://newton.uor.edu/Departments%26Programs/AsianStudiesDept/Language/character.html" rel="nofollow - LINK to establish what encoding your email client is set on ------------- http://www.123simples.com/" rel="nofollow - Visit 123 Simples Web Design |
Posted By: Diyko
Date Posted: 27 January 2011 at 7:29pm
|
Hi MrTWS,
Thanks for your help on this but still seem to be having trouble here.
I've double checked that I've set the encodings correctly to iso-8859-1 from UTF-8.
I created a new test newsletter without a template and put in some test text.
Then I 'toggled to HTML view' typed in a £ tag
toggled back from HTML view and it displays correctly as £.
Sent a preview email
The preview email popup displays the £ as � (in firefox browser), however the email comes in displaying the £ sign OK.
Did the same for the preview section.
pressed Save Only
And when I navigate to the Newsletter in a browser get the £ characters.
I've tried 3 browsers (Chrome,Firefox,IE) and all display the same.
Am I missing something?
Here's a link to the test newsletter :
http://www.augb-manchester.org.uk/newspad/newsletter.asp?article=4" rel="nofollow - http://www.augb-manchester.org.uk/newspad/newsletter.asp?article=4
Thanks
|
Posted By: Diyko
Date Posted: 27 January 2011 at 7:35pm
| Just tested this in the online demo version on the webwiz site and the pound sign is displaying correctly. Could it be a database configuration problem? |
Posted By: 123Simples
Date Posted: 27 January 2011 at 8:09pm
|
Okay lets establish the way through this (by the way thanks for your patience) Okay, so to try and eliminate the issues, (and sorry for confusion) let's start back at the beginning. If you eliminate each step, then you eventually (hopefully end up with an solution)  First, return the includes/setup_options_inc.asp file back to page encoding UTF-8. Next re-edit the newsletter (the one in your example), save it and does it then display a £ sign on the browser? ------------- http://www.123simples.com/" rel="nofollow - Visit 123 Simples Web Design |
Posted By: Diyko
Date Posted: 28 January 2011 at 10:20pm
|
Right here's what I've done:
I Set the includes/setup_options_inc.asp back to UTF-8
I re saved the test newsletter reinserting the £ tag in the code view
Saved and viewd in a browser and still got the £ showing.
At this point I though I would reset the includes/browser_page_encoding_inc.asp file to UTF-8
Once i did this and refreshed the newsletter in the browser the £ was displaying correctly. Happy Days...
However when I went back into the newsletter to edit and resaved the pound tags as I did before I got the dreaded £ signs again.
I hope this reveals some clues.
|