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spider975 
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Joined: 02 July 2007
Location: Italy
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 Topic: Email visualization problem
Posted: 14 November 2007 at 3:08pm |
Hi,
few minutes ago, I had do the first mass-mailing.
I have a problem:
If I open email some word are:
for examples:
mercoledì 14/11/2007
rilascerÃ
portatili?
etc etc
Can you help me?
Edited by spider975 - 14 November 2007 at 3:09pm
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WebWiz-Bruce
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Posted: 14 November 2007 at 3:41pm |
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This will be to do with the character encoding that you have set for NewsPad and the character set set for the email client.
If the page encoding is different it can sometimes course characters to not display correctly.
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spider975
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Posted: 14 November 2007 at 3:59pm |
in browser_page_encoding_inc?
Ok i had set iso-8859-1 the same of my forum!
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Diyko
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Posted: 23 January 2011 at 10:22am |
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I have a similar problem with Pound signs £ in the editor they display fine but when published display as £ i've tried changing the encoding but still displays funny.
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123Simples
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Posted: 23 January 2011 at 7:40pm |
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You could try switching temporarily to code view on the editor
£ in code view would be £
Hope that helps
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Diyko
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Posted: 24 January 2011 at 11:29am |
Thanks MrTWS, I've tried this but still outputs as £. I input the £ in code view switch back looks ok, but if I then switch back to code view the £ tag is replace with a straight £ again.Funny thing is that when I do a preview in browser of the newsletter the £ displays correctly.
It's only when looking at the newsletter in an email or through the newspad that it displays incorrectly.
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123Simples
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Posted: 24 January 2011 at 6:07pm |
 Diyko wrote:
Thanks MrTWS, I've tried this but still outputs as £. I input the £ in code view switch back looks ok, but if I then switch back to code view the £ tag is replace with a straight £ again.Funny thing is that when I do a preview in browser of the newsletter the £ displays correctly.
It's only when looking at the newsletter in an email or through the newspad that it displays incorrectly. |
Hi Diyko I have just tried it on my newspad, and yes the same thing happened. Interestingly I tried 2 ways of doing this - one by using rich text editing, the other by going into code view. In code view it clearly does not change the £ symbol for some reason, but did correctly change the shortcut & (and)
There are various ways that you can contact us - £ checking £ symbol, checking & symbol |
If it does not change the £ symbol into HTML code, then yes it would cause this, as my example email I got shows:
Checking £ symbol and & symbol |
Bruce - can you confirm if the error can be easily sorted on this please?
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123Simples
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Posted: 25 January 2011 at 3:24pm |
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Hi Diyko
Further to this newsletter £ symbol
I searched through the files and then searched the forums too
I have just tried and tested this and it now correctly sends me an email with a pound symbol. For some reason the £ does still not show in code view, but in HTML and emails it correctly renders the £ sign
Try editing the includes/setup_options_inc.asp file and change the page encoding from UTF-8 to iso-8859-1
Any templates or text you have already saved would need to be edited and re saved under the new page encoding, but it does work
[CODE]
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Email visualization problem