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Amateur View Drop Down
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Joined: 22 July 2004
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Points: 210 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Amateur Quote  Post ReplyReply Direct Link To This Post Topic: Cookie Login Problem
    Posted: 17 August 2004 at 5:52am

When a user of my forum tries and login they get the following error:

Un-Successful Login

Your login was un-successful due to a cookie problem. 

Please ensure that all cookies are enabled on your web browser for this web site.

I have told the user to enable cookies on their browser but they say they are already enabled. I have searched this forum and cant find any other solutions to this problem.

Anyone know how to solve this problem?
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WebWiz-Bruce View Drop Down
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Points: 9844 		Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 17 August 2004 at 6:05am
What browser are they using?

If it is IE then make sure they have set their security settings for IE to a level that will accept cookies. They can also set IE to accecpt all cookies for a partcular site.

IE also suffers from a cookie bug problem where it's cookie cache can be corrupted. The only way to rset it is to first delete all Internet files, then delete all cookies.

Alternativly suggest them to use a better browser like Mozilla Firefox:-

http://www.mozilla.org/products/firefox/
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Muskan View Drop Down
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Points: 40 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Muskan Quote  Post ReplyReply Direct Link To This Post Posted: 17 August 2004 at 12:15pm
I am also having the same problem at http://www.hpathy.net/
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WebWiz-Bruce View Drop Down
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Points: 9844 		Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 17 August 2004 at 12:39pm
I've just looked at your site and registered, logged in, then out, then in again with no problem.

So the answer to your question is in my previous post on this topic.
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dpyers View Drop Down
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Points: 3937 		Post Options Post Options   Thanks (0) Thanks(0)   Quote dpyers Quote  Post ReplyReply Direct Link To This Post Posted: 17 August 2004 at 1:26pm
After you clear the cookie's, shut down the browser and restart it.

Lead me not into temptation... I know the short cut, follow me.
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polecat View Drop Down
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Points: 131 		Post Options Post Options   Thanks (0) Thanks(0)   Quote polecat Quote  Post ReplyReply Direct Link To This Post Posted: 19 August 2004 at 9:49am
Almost 5 or 6 users of my forum reported me this error.
I'll ask them to delete the cookies and internet files. I use Netscape and I recommend to my users to use that browser.
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WebWiz-Bruce View Drop Down
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Points: 9844 		Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 19 August 2004 at 12:31pm
It maybe that SP2 for XP also increases the security zone level for IE and prevents cookies from being set.

It maybe worth your IE users checking their security level for accepting cookies in IE.
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