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Shelby View Drop Down
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    Posted: 18 May 2007 at 6:10pm
What the heck am I doing wrong in lanuching a newsletter?
 
I've imported a list of emails, I seem them, they show up as subscribers to the categories. Wehn I click the send button it updates that it has sent, but the total eaqul 0. Why? 
 
In Newsletters Management the sent column says Yes. Confused
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WebWiz-Bruce View Drop Down
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Points: 9844 		Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 18 May 2007 at 6:53pm
Have you selected which Newsletter Categories you want the Newsletter sent to? This is done on the previous page to the send newsletter page.

Also, what is the number of subscribers that it says there are to send the Newsletter to?
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Shelby View Drop Down
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Points: 20 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Shelby Quote  Post ReplyReply Direct Link To This Post Posted: 18 May 2007 at 6:55pm
No, I go and try and fine that page.
 
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Points: 20 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Shelby Quote  Post ReplyReply Direct Link To This Post Posted: 18 May 2007 at 7:00pm
Now that I think about it, yes I did select a categorie to send it out to.
 
I just went into Newsletter Mangement to check and it does not show a place to send it again. Where would I do this?
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Shelby View Drop Down
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Points: 20 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Shelby Quote  Post ReplyReply Direct Link To This Post Posted: 18 May 2007 at 10:14pm
I still am looking for some direction. Sorry for the poor spelling in my reply earlier.
 
Here's how I'm trying to send my Newsletter.
  • Click Newsletters Management in Newsletter Admin.
  • Click on Edit for the Newsletter Subject in Newsletters Management.
  • Make no changes in Edit Newsletter and click on the save button.
  • Means this is the same Newsletter as earlier the author name, text in body and the check mark is still selected for the group I'm sending out to, so I click on the Save & Send Newsletter button.
  • This takes me to the Sending Newsletter page.
At this point the status bar never goes above 0% and nothing happens, absolutely nothing, no matter how long I leave it loaded.
 
NOTE: When I imported my .csv and they show up and belonging to the category I'm sending to. When they are imported are they automatically assigned a user name and password? 
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WebWiz-Bruce View Drop Down
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Points: 9844 		Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 19 May 2007 at 3:06pm
Are you actaully clicking the send button?

If so does the task bar at the bottom of the browser change at all, and do any errors get displayed in the error box?

Also make sure you have javascript enabled, and you are not running some type of internet security software that could be blocking the javascript from doing it's job.
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Shelby View Drop Down
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Points: 20 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Shelby Quote  Post ReplyReply Direct Link To This Post Posted: 19 May 2007 at 5:10pm
Yes I'm clicking on the 'Save and Send' button.
 
When I click on the 'Save and Send button the screeen refreshes and brings up this page /newspad/admin_send_newsletter.asp?ID=4
 
At that point the status listed below the progress bar says Sending Complete.
 
In the 'Error Details" body the only thing it says is 'Error messages:-'.  There is no details and it makes me think that it would only dispaly content if there was an error.
 
I have not checked to see if javascript is enabled. I'll check that next, but first I'll have to figure out where to look on the server to do that and report back.
 
Let me know if something comes to mind on anything else that may be causing this.
 
 
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Shelby View Drop Down
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Points: 20 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Shelby Quote  Post ReplyReply Direct Link To This Post Posted: 19 May 2007 at 5:21pm
Ok javascript was already enabled on my server. The sever has IE 6.
 
Please give me some more things to try. 
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