Hi Mike
I previously was with 1&1 until thank god I found Bruce and web wiz hosting. For the sake of no defamation I won't say what I think about them, but I would suggest that you could do 2 things
1. The smart thing would be to cancel your agreement if it is within 60 days of signing and move immediately
to web wiz who provide a forum as part of the package and benefit from a better hosting company who care
2. Did I mention number one???

I know it may sound awful to say move, and it probably sounds biased, but honestly, ditch them if you can and at least try someone better