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Bluefrog View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Bluefrog Quote  Post ReplyReply Direct Link To This Post Topic: Software Frustrations
    Posted: 28 August 2006 at 4:32pm
While I'm usually pretty quick to offer praise for software that I appreciate, I don't usually rant too much about the ones that drive me nuts, and my rants are generally pretty tame.

Support is always important, and that can drive me up the wall when developers don't support their products. (After spending a few hundred dollars on an upgrade, I'm steaming as the developer won't answer emails... as usual...)

Anyways, the last few incidents have pretty much pushed me over the edge, and while reading about some anti-spyware that just doesn't work (another pet peeve), I figured I'd whip up a site for complaining about software. Since most places like to keep clean, I figured a small spot on the Internet for airing out dirty software might be useful or at least cathartic.

So if anyone feels like ranting about something, there's no bad word filter. 

Cheers,

Ryan

P.S. For the Boss, I figure you'll like this one!
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Mikey View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Mikey Quote  Post ReplyReply Direct Link To This Post Posted: 28 August 2006 at 4:47pm
Lol i'm liking this, it's seems to many people are to conservative out there when it comes to complaining.

Looks like this could be a nice place to air a few greavences
Handyman man?
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dfrancis View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote dfrancis Quote  Post ReplyReply Direct Link To This Post Posted: 28 August 2006 at 5:36pm
you listed spybot... you don't like it? What do you use?
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WebWiz-Bruce View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 28 August 2006 at 5:46pm
I've got one to rant about at the moment, I bought 123LogAnalyxer from 123LogAnalyxer.com for $149 USD so it wasn't cheap.

The software doesn't work and I have tried emailing them for 2 weeks but all emails bounce back that their inbox has exceeded it's quoter.

I've even phones them in the US but all I get is an answer phone message saying XYZ software, home of mp3maker and 123LogAnayzer please leave a message, but never here anything back.

They seem un reachable so I have been ripped off!!
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michael View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote michael Quote  Post ReplyReply Direct Link To This Post Posted: 28 August 2006 at 8:04pm
I had someone like that long time ago. I ended up telling my bank it has been charged wrong (I lied). Once they put a hold on the CC charge they were able to respond very quickly. You can also write the Better Business Bureau, not sure if it helps but they do have weight.
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Bluefrog View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Bluefrog Quote  Post ReplyReply Direct Link To This Post Posted: 28 August 2006 at 11:05pm
I rarely use anti-spyware software as it just identifies everything. Occasionally I'll use it.

I have a Pest Patrol license, though I haven't even installed it.

Spybot was on that list that I mentioned in the post. Think it should be removed?

borg - I've got a similar situation now where I'm trying to get support from an author. His product is ok, but he regularly blows off support emails and deletes posts in his forums, which are pre-moderated.
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WebWiz-Bruce View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 29 August 2006 at 8:50am
Well this company make not only 123LogAnalyzer, but also mp3 CD Maker which is quite popular and well known, so you would think that the company would be a professional outfit.

I even resorted to faxing them last night to see if that would get a response, but have not heard anything.
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Bluefrog View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Bluefrog Quote  Post ReplyReply Direct Link To This Post Posted: 30 August 2006 at 10:41pm
I've been emailing a couple developers for support.

One guy I emailed 4x and posted in his forums before I finally got a response. The post in the forums, while polite, was not nice and mentioned that I had emailed him several times. He deleted the post...

Another guy just keeps telling me that I'm not giving him enough information to solve the problem no matter how much information I give him. I've given him everything I can possibly think of and he's just useless. His answers are all in lower case, not in sentence form, excessively short, and vauge.

But at least I've gotten responses from them. Sounds like you need to seriously s**tlist the guys you're dealing with -boRg-.  Perhaps here - http://tinyurl.com/p7a2v
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