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server errors when checking PM
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kiklop View Drop Down
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Points: 137 		Post Options Post Options   Thanks (0) Thanks(0)   Quote kiklop Quote  Post ReplyReply Direct Link To This Post Topic: server errors when checking PM
    Posted: 27 March 2011 at 4:25pm
Since we updated to 9.70, our members do occasionally get server errors when trying to open a PM message.

The error reads ...

Support Error Code:- err_SQLServer_saveSessionItem()_update_session_data
File Name:- functions_session_data.asp

Error details:-
Microsoft VBScript runtime error
Object required

This doesn't happen always; just sometimes.
Updating to 9.71 didn't resolved the problem.

Any idea what can cause this and how to fix it.

Thanks

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WebWiz-Bruce View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 28 March 2011 at 9:18am
This has been fixed for 9.72. For the moment comment out the line below around line 231:-

Call closeDatabase()
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Points: 1192 		Post Options Post Options   Thanks (0) Thanks(0)   Quote 123Simples Quote  Post ReplyReply Direct Link To This Post Posted: 27 March 2011 at 7:53pm
I'm not sure if this error may be caused by the modifications and surrounding files that you have there. The only way you could establish an error is by running the software without any bells and whistles, and then work back in the modifications and left hand side bar
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kiklop View Drop Down
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Points: 137 		Post Options Post Options   Thanks (0) Thanks(0)   Quote kiklop Quote  Post ReplyReply Direct Link To This Post Posted: 27 March 2011 at 8:50pm
Thanks for the answer.
Yep, i know that modifications bring risks and issues but when updating to 7.9 i redid the whole thing and files in questions aren't altered (i re-uploaded the files several times as well)

Since the issue doesn't happen all the time i guess it has to do with session writing in the database but i'm not sure what to try to fix it (uploading original - raw forum app isn't an option).

Not sure if it helps; i enabled error logging and these errors are recorded there as well. And .. the only errors that are logged have to do with functions_session_data.asp
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WebWiz-Bruce View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 28 March 2011 at 9:18am
This has been fixed for 9.72. For the moment comment out the line below around line 231:-

Call closeDatabase()
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kiklop View Drop Down
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Points: 137 		Post Options Post Options   Thanks (0) Thanks(0)   Quote kiklop Quote  Post ReplyReply Direct Link To This Post Posted: 28 March 2011 at 11:11am
Thanks Bruce.
Now, since you didn't mentioned it .. i need to ask to be sure:) what file should be edited .. PM_Message.asp ?
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WebWiz-Bruce View Drop Down
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Points: 9844 		Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 28 March 2011 at 11:13am
Yes PM_Message.asp
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kiklop View Drop Down
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Points: 137 		Post Options Post Options   Thanks (0) Thanks(0)   Quote kiklop Quote  Post ReplyReply Direct Link To This Post Posted: 28 March 2011 at 11:28am
Thank you !
Will let you know if further errors will be noticed.
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WebWiz-Bruce View Drop Down
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Points: 9844 		Post Options Post Options   Thanks (0) Thanks(0)   Quote WebWiz-Bruce Quote  Post ReplyReply Direct Link To This Post Posted: 01 April 2011 at 3:25pm
Did the error clearup?
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