Also, Web Wiz Forums specifically does not come with e-mail or phone support. It says so in several places. Running a help desk is expensive and time consuming.
And the fact that Bruce actually answers posts on his forum! That is awesome and many software developers don't even do that!
Micro$oft, however, actually has a help desk answering e-mails and phone calls. The money from the pricey licenses you pay Micro$oft actually pay for these help desk people to answer the phone. That's part of the reason why you pay hundreds of dollars per license. You actually get support via phone or e-mail.
Try calling them. It is worth a shot. And they treat their customers well from my experience.