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tester 
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Joined: 02 December 2003
Location: United States
Status: Offline
Points: 9
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 Topic: Forget Password
Posted: 02 December 2003 at 3:59pm |
Hi there,
When I click "forget password", then I enter userName and email, but no new password received, instead I got the message:
Sorry, the email address entered does not match the one listed for that username.
Please try again.
But I checked the email and userName in database, it indeed match.
Any advice.
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WebWiz-Bruce
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Joined: 03 September 2001
Location: Bournemouth
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Posted: 03 December 2003 at 4:33am |
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If you have entered any details directly into the database they will
not have been run through the filters so may not then match.
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tester
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Posted: 03 December 2003 at 8:14am |
Hi There,
What I did is to register me as new user by filling out the registration form, then I click "forget password", then put my user name and email in there, it gave me "user name and email not matching error". I did not do anything directly in database.
Thanks
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WebWiz-Bruce
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Points: 9844
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Posted: 03 December 2003 at 9:14am |
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What username and email address are you trying to use??
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tester
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Posted: 03 December 2003 at 9:23am |
Thanks for quick response.
I am using fields in tblAuthor table "username" and "author_email", which are all the information I put in registration page. Then I am enable email notification, I understand it will re-create new password in "forget password" page, but I keep getting email and username not matching error. Please help.
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WebWiz-Bruce
Admin Group
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Joined: 03 September 2001
Location: Bournemouth
Status: Offline
Points: 9844
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Posted: 03 December 2003 at 9:27am |
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What are they?????
Without knowing I can not test to find the problem.
Copying and pasteing directly from the database may not work as the
usernames and emails go through security filters before they are saved,
they then have to be decrypted to get them back to their original state.
You need to workout what they where oringinly and type them into the
forgotten password page in that original exact format, not in the
format they are stored in the database.
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tester
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Posted: 03 December 2003 at 9:34am |
For example, I just registered in my forum a new user, userName: tester, email czbeanie@comcast.net and then I can login using tester as my username with the password. Then I logout the forum, click "forget password", put "tester" as username, and cabeanie@comcast.net user email, then I got "Sorry, the email address entered does not match the one listed for that username. Please try again." error
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tester
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Posted: 03 December 2003 at 9:41am |
It is working correctly on your forum, when I put username and email address in "forget password", it sent me new password.
But in my local copy(sql server version 7.6), it is not working, and keep telling me not matching.
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