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jkiester 
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Joined: 13 June 2007
Location: United States
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 Topic: Watch This Topic not always firing
Posted: 01 March 2011 at 8:38pm |
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My users continue to tell me that they are not always getting notices after using "Watch This Topic". They have tried un-watching and re-watching and I've double checked our spam filters to make sure that messages are not getting junked. This has been going on for months.
We're using the version below. I've tried the Re-sync Topic and Post Count tool but this hasn't helped.
Edition: Premium Edition Brand-Free
Running Version: 9.69
Database Backend: SQLServer (2008)
How can I troubleshoot/repair this?
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WebWiz-Bruce
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Joined: 03 September 2001
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Posted: 03 March 2011 at 7:22am |
There is a known issue with the 9.69 version that you are using that means that if the SQL Server's time is not in sync with the web server notification emails will often not be sent.
Upgrade to 9.70 and see if that fixes the issue for you.
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Maz
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Posted: 03 March 2011 at 9:42am |
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Hello Bruce, since upgrading to version 9.70 we are experiencing this problem.
The server clocks are all in sync.
I have done tests suscribing to posts after the upgrade and things seem to work fine, but some users state that some not all notifications are sent.
They might recieve 2 or 3 messages but there have been many more posts...
Regards,
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rune
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Posted: 03 March 2011 at 12:12pm |
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Two points, from studying the 9.69 code
1. watching a forum
The user will only get a mail from the first new topic in the forum. Subsequent new topic will not generate mails until the user has visited the forum-system again.
At least my users don't like this. They want a new mail for each new topic. On the other hand, I find it reasonable to only send a single mail per topic, even when there are several new messages in the topic.
2. posting to a topic
From watching the code, it is unclear whether the notification works if your last action before closing your browser is to reply to a topic.
The notification checks the activity time in the user table compared to the posting time. I think that that will only work, if the activity time is always updated to a later time, after you have made a post.
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jkiester
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Posted: 03 March 2011 at 7:21pm |
 WebWiz-Bruce wrote:
There is a known issue with the 9.69 version that you are using that means that if the SQL Server's time is not in sync with the web server notification emails will often not be sent.
Upgrade to 9.70 and see if that fixes the issue for you. |
Web Server and SQL Server are within 0.5 seconds of each other so I'm assuming that's not it. I'll try upgrading to 9.70.
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jkiester
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Posted: 14 June 2011 at 1:20am |
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I've updated to version 9.73 and users are reporting that they are not getting notification of each post in the forums that they're watching. I've double checked the server clocks and they are within a second of each other.
Is there a way to reliably have an e-mail notification of each message to a forum that is being watched?
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billd3
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Posted: 14 June 2011 at 1:08pm |
rune wrote:
1. watching a forum
The user will only get a mail from the first new topic in the forum. Subsequent new topic will not generate mails until the user has visited the forum-system again.
At least my users don't like this. They want a new mail for each new topic. On the other hand, I find it reasonable to only send a single mail per topic, even when there are several new messages in the topic.
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Same for us/our users - they would want an email for each new topic, even if a new topic was already posted, they'd want an email o the next topic posted in case it's more interesting. They might have no interest in the first new topic, so don't visit, but the next new topic....... Say I'm watching our for sale forum - I'm looking for certain items. someone pops in and posts a new topic on some tires, I don't care so don't visit, but 2 minute later a different posts a for sale on seats - I want to know about that one, but I'll never see an email on that since I had no interest in the tires and didn't visit the forum.
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BillD
http://theamcpages.com
http://theamcforum.com
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WebWiz-Bruce
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Posted: 14 June 2011 at 3:20pm |
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The reason for it sending a single email telling you there maybe more is so that people come back to your forum to see if there is a reply, and more importantly we found that often people would subscribe to forums or topics and then have no interest in the forum anymore. Rather than coming back to unsubscribe they would simply report the notifications as spam and we found that lots of forums where having their domains blacklisted as belonging to spammers and not able to send email.
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